Maintain good client relationship & provide excellent client service ensuring clients receive prompt responses to requests and queries.
Manage a team of 2 – 4 staff in the most efficient manner. Groom, coach and train staff to enable them to carry out their roles effectively and efficiently. Provide and organise formal training for staff.
Oversee daily operation – preparation and co-ordination of the statutory registers, books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority (ACRA) and Inland Revenue Authority (IRA). For Listed Companies, necessary submission to, Stock Exchange and The Central Depository within the stipulated deadlines.
Supervise daily operations of the group and ensure all communications with clients are supported by e–mails, outlining agreed action steps, responsibilities and deadlines.
Develop an in–depth knowledge of existing and potential clients, their industry and key contacts.
Meet prospective clients and follow–through until the job is done. Review fee and propose fee increase where appropriate.
Ensure prompt billing and collection of debts.
Participate in the preparation of budgets and forecasts for the group and comparison with previous budget/forecasts.
Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Provide up–to–date and accurate management reporting and attend Management meetings on ad–hoc and regular basis.
Any other tasks/project assigned by your superior and management.
Minimum: Qualified ICSA graduate or equivalent.
Minimum 5 –7 years of relevant and related working experience.
Strong written and verbal communication skills.
Extensive and in–depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, Insolvency, Restructuring and Dissolution Act procedures and guidelines.
Excellent client servicing skills and strong problem-solving skills.
Strong Microsoft Office skills (especially Word) and good knowledge of View Point.
Excellent organizational & interpersonal skills.
Ability to lead and motivate a team of professional staff.
Ability to build team rapport with a willingness to share knowledge.
Ability to guide staff in technical matters.
Ability to identify problems and issues and apply problem solving skills to provide solutions.
Ability to prioritize work and meet deadlines.
Ability to multi–task under pressure.
Meticulous, organized, detailed and deadline oriented.
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