Job Responsibilities
- Provide technical support for critical systems and resolving of issues with vendors and/or cross-functional teams.
- Ensure reliability of SRS polling system and data accuracy of voting results during shareholder’s meeting.
- Perform the extraction, loading, and validation of data and reports from a system provided by the vendor.
- Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance.
- Support, monitor, upgrade and maintain the computer systems and IT infrastructure.
- Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
- Manage all the technical setup and support for Internal and external events.
- Serve as the first point of contact for users seeking technical assistance over the phone, email, or service desk management system.
- Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
- Comply with Group and Company Procedures and Policies.
Requirements
- Diploma / Degree in IT, Information System or related disciplines.
- An ITIL qualification is preferable, but not essential.
- A minimum of two years of relevant working experience in End-user computing, Application Analyst or Technical Support experience.
- Hands-on experience in a variety of IT related troubleshooting, service desk and/or end-user support.
- Incident management experience – Managing incidents, including business expectations and communication.
- Basic Users & Computers, Security Group Active Directory administration.
- Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms.
- Proficient in Microsoft Windows 10, as well as Microsoft Office.
- Experienced in handling IT hardware and infrastructure issues.
- Experienced in relational database system with knowledge of object-oriented system design.
- Experienced in software development will be an advantage.
- Might be required to travel based on business requirements.
- Ability to Work in Harmony with Co-Workers.
- Drive for Results.
- Determination, Persistence, Proactive, Resource, Meticulous, Detailed, Positive with Can-Do Attitude.
- Eager and Willing to Strengthen Knowledge Base and Skills.
- Able to diagnose and resolve issues with minimal supervision.
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