IT Support Engineer

Job Responsibilities
  • Provide technical support for critical systems and resolving of issues with vendors and/or cross-functional teams.
  • Ensure reliability of SRS polling system and data accuracy of voting results during shareholder’s meeting.
  • Perform the extraction, loading, and validation of data and reports from a system provided by the vendor.
  • Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance.
  • Support, monitor, upgrade and maintain the computer systems and IT infrastructure.
  • Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
  • Manage all the technical setup and support for Internal and external events.
  • Serve as the first point of contact for users seeking technical assistance over the phone, email, or service desk management system.
  • Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
  • Comply with Group and Company Procedures and Policies.
  • Diploma / Degree in IT, Information System or related disciplines.
  • An ITIL qualification is preferable, but not essential.
  • A minimum of two years of relevant working experience in End-user computing, Application Analyst or Technical Support experience.
  • Hands-on experience in a variety of IT related troubleshooting, service desk and/or end-user support.
  • Incident management experience – Managing incidents, including business expectations and communication.
  • Basic Users & Computers, Security Group Active Directory administration.
  • Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms.
  • Proficient in Microsoft Windows 10, as well as Microsoft Office.
  • Experienced in handling IT hardware and infrastructure issues.
  • Experienced in relational database system with knowledge of object-oriented system design.
  • Experienced in software development will be an advantage.
  • Might be required to travel based on business requirements.
  • Ability to Work in Harmony with Co-Workers.
  • Drive for Results.
  • Determination, Persistence, Proactive, Resource, Meticulous, Detailed, Positive with Can-Do Attitude.
  • Eager and Willing to Strengthen Knowledge Base and Skills.
  • Able to diagnose and resolve issues with minimal supervision.