Job Responsibilities
- Provide technical support for critical systems and resolving of issues with vendors and/or cross-functional teams.
- Ensure reliability of SRS polling system and data accuracy of voting results during shareholder’s meeting.
- Perform the extraction, loading, and validation of data and reports from a system provided by the vendor.
- Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance.
- Support, monitor, upgrade and maintain the computer systems and IT infrastructure.
- Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
- Manage all the technical setup and support for Internal and external events.
- Serve as the first point of contact for users seeking technical assistance over the phone, email, or service desk management system.
- Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
- Comply with Group and Company Procedures and Policies.
Requirements
- Diploma / Degree in IT, Information System or related disciplines.
- An ITIL qualification is preferable, but not essential.
- A minimum of two years of relevant working experience in End-user computing, Application Analyst or Technical Support experience.
- Hands-on experience in a variety of IT related troubleshooting, service desk and/or end-user support.
- Incident management experience – Managing incidents, including business expectations and communication.
- Basic Users & Computers, Security Group Active Directory administration.
- Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms.
- Proficient in Microsoft Windows 10, as well as Microsoft Office.
- Experienced in handling IT hardware and infrastructure issues.
- Experienced in relational database system with knowledge of object-oriented system design.
- Experienced in software development will be an advantage.
- Might be required to travel based on business requirements.
- Ability to Work in Harmony with Co-Workers.
- Drive for Results.
- Determination, Persistence, Proactive, Resource, Meticulous, Detailed, Positive with Can-Do Attitude.
- Eager and Willing to Strengthen Knowledge Base and Skills.
- Able to diagnose and resolve issues with minimal supervision.
This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We
also share information about your use of our site with social media, advertising and analytics partners who
may combine it with other information that you've provided to them or that they've collected from your use of
their services. You consent to our cookies if you continue to use our website
OKPrivacy & Cookies Policy
Your health & well-being, as well as that of our colleagues is of utmost importance to us. Please note our BoardRoom office opening hours have been affected due to COVID-19. Please click here to view full details.