Operations Officer 2 – Admin (1-year fixed-term renewable contract)

Job Responsibilities


  • Receive documents at reception
  • Open and record the documents in system
  • Date and time stamp all documents
  • Receive shareholders, technicians, courier, crown staff etc and attend to their queries


  • Ensure all documents received on a daily basis are delivered to the Teams’ trays timely.
  • Coordinate with CAD on the department’s behalf, the collection and dispatch of documents to CDP, Agent Banks or clients.
  • Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
  • Maintaining of department’s spilt operations.
  • Regular monitoring of “srsproxy” email and “srsclientservices” email
  • Processing all proxy forms accordingly received by hand, mail and email into the proxy register on timely manner.
  • Updates of meeting fees to Gemms for revenue monitoring
  • Amendment / update of Admin SOPs.
  • Sending daily REITs report to CDP.
  • Monitor the transactions and prepare billing for SGX lodgement reports in intranet.
  • Responsible for the retrieval, collection, reconciliation and conduct of periodic housekeeping of the document storage boxes (Crown boxes) that are stored at the warehouse
  • Quarterly reconciliation of Crown and provide numbers to Finance for billing clients
  • Daily receive BCAS cheques, open and record in spreadsheet. Pass to Finance on a weekly basis
  • Request / Monitor and follow up on Agent Bank statistics
  • Preparation of LOE/GTC for Docusign
  • Monitor and order all stationeries for the department
  • Reconciliation of cheques /share certs in secured room
  • Any other tasks/project assigned by your superior and management.
  • One to two years’ experience in admin roles
  • A level / Diploma from a reputable institution
  • You might be required to travel based on business requirements
  • Ability to work in harmony with co-workers
  • Proactiveness
  • Determination and persistence
  • Eager and willing to add knowledge base and skills
  • Flexible, honest and loyal
  • Strong business acumen
  • Technical competency
  • Work ethics
  • Positive disposition and can-do attitude
  • Resourceful, meticulous and detailed