Job Responsibilities
- Lead and manage a team of professional staff.
- Provide excellent client service and ensure deliverables timelines are met.
- Responsible for billings, fee negotiations and recovery for each client engagement.
- Review payroll,related forms as well as year–end remuneration returns for a portfolio of clients.
- Liaise with auditors and regulators, answering queries on behalf of clients.
- Review current process flow for improvements and assist in the implementation of recommendations.
- Build strategic client relationship with existing / potential clients to generate pipeline of leads.
- Drive business development and new business growth in partnership with Sales / Marketing Team to convert leads to closed sales.
- Liaise with Sales / Marketing Team on sales activities from prospective clients, fee proposal, meeting clients’ requirements to closed sales.
- Execute Offshoring Services Business Model for Payroll operations.
- Collaborate with IT Team on new IT initiatives for innovation and productivity improvement, new / enhanced software development and support for successful implementation of IT projects.
- Review and revise client service fee on an annual basis.
- Manage Singapore and/or regional payroll operation efficiencies based on best practices.
- Ensure compliance to SOPs and regulatory updates.
- Execute client service excellence at all times.
- Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
- Promoting a culture of collaboration and teamwork among team members.
- Develop and inspire a motivated team to be client–centric with competent people skills to engage with clients, response to clients in timely and efficient manner.
- Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
- Evaluate direct reports and review overall employees’ performance appraisal during the annual review exercise for Singapore
Job Requirements
- Business Degree from reputable university
- Minimum 5 –7 years of payroll experience in a service provider environment is required
- Experienced in leading and managing at least 3 –5 team members
- Preferably with SAGE EasyPay and/or other payroll software experience
- Strong spreadsheet skills (Excel) and good knowledge of Word
- Ability to work independently and as a team
- Strong problem solving skills
- Strong written and verbal communication skills
- Excellent organizational skills
- Client service oriented and able to interact with clients at ease
- Able to work in harmony with co–workers
- Drive for results
- Determination and persistence
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