Payroll Manager

Job Responsibilities
  • Lead and manage a team of professional staff.
  • Provide excellent client service and ensure deliverables timelines are met.
  • Responsible for billings, fee negotiations and recovery for each client engagement.
  • Review payroll,related forms as well as yearend remuneration returns for a portfolio of clients.
  • Liaise with auditors and regulators, answering queries on behalf of clients.
  • Review current process flow for improvements and assist in the implementation of recommendations.
  • Build strategic client relationship with existing / potential clients to generate pipeline of leads.
  • Drive business development and new business growth in partnership with Sales / Marketing Team to convert leads to closed sales.
  • Liaise with Sales / Marketing Team on sales activities from prospective clients, fee proposal, meeting clients’ requirements to closed sales.
  • Execute Offshoring Services Business Model for Payroll operations.
  • Collaborate with IT Team on new IT initiatives for innovation and productivity improvement, new / enhanced software development and support for successful implementation of IT projects.
  • Review and revise client service fee on an annual basis.
  • Manage Singapore and/or regional payroll operation efficiencies based on best practices.
  • Ensure compliance to SOPs and regulatory updates.
  • Execute client service excellence at all times.
  • Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
  • Promoting a culture of collaboration and teamwork among team members.
  • Develop and inspire a motivated team to be clientcentric with competent people skills to engage with clients, response to clients in timely and efficient manner.
  • Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
  • Evaluate direct reports and review overall employees’ performance appraisal during the annual review exercise for Singapore
Job Requirements
  • Business Degree from reputable university
  • Minimum 5 7 years of payroll experience in a service provider environment is required
  • Experienced in leading and managing at least 3 5 team members
  • Preferably with SAGE EasyPay and/or other payroll software experience
  • Strong spreadsheet skills (Excel) and good knowledge of Word
  • Ability to work independently and as a team
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Client service oriented and able to interact with clients at ease
  • Able to work in harmony with coworkers
  • Drive for results
  • Determination and persistence