Manage and oversee the day to day payroll operations.
Responsible for overall client servicing.
Contribute to the overall business development of business unit.
Ensure overall satisfactory performance of team.
Oversee the day to day payroll operations and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
Responsible for ensuring that commitment to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
Develop an in-depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the payroll business unit and accountable for any jobs lost due to controllable reasons, e.g. poor client service.
Perform high-level review and provide value-add to the work to be submitted to clients.
Maintain good client relationship with a KPI of meeting a minimum of 2 key clients a month, in order to assess customer satisfaction for possible improvements and identify possible expansion of services.
Review fee and propose fee increase where appropriate.
Meet prospective clients and prepare fee proposals, including follow-through until the job is accepted or rejected.
Perform variance analysis on the financial performances / payroll movements of the clients.
Participate in the preparation of budgets and monthly forecasts and comparison with previous budget/forecasts.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
Ensure prompt Billing and be responsible for WIP. Perform finalisation of WIP cost and be prepared to be answerable for write-offs.
Liaise with the bankers on banking facilities and related matters.
Formulate and review accounting processes / policies throughout the department. Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Recommend and assist in the implementation of new or revised systems, procedures and records.
Assist with strategic planning and development of business unit’s performance.
Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for the department’s annual business plans.
Provide and organise formal training for the department’s staff.
Invest time into training staff to enable them to carry out their roles effectively and efficiently.
Proactive in staff recruitment, mentoring, development and career path planning.
Provide staff with regular feedback and evaluation.
Add value at Managers’ / HODs meetings and assist in following up on assigned actionable items in a timely manner.
Provide up to date and accurate management reporting and attend Management meetings on regular basis.
Work with IT on new IT initiatives for innovation and to improve productivity. Oversee projects, e.g. development of software, programs etc.
Undertake a new initiative with HR, IT, Business Development, Training or projects involving work improvements.
Degree/Professional qualifications in Business, Human Resource, Accounting or other related fields
More than 10 years relevant and related payroll working experience
Able to work both in a team environment and independently
Strong written and verbal communication skills.
Organised, detailed and deadline oriented.
Be flexible and adaptable in working styles
Pro-active manner, willing to offer new suggestions and share knowledge
Ability to prioritize work and meet deadlines.
Willing to take on duties outside of job specification
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