Lead the engagement with one or more Business Units (BUs) and develop a roadmap for delivery of the various functionalities and capabilities required by the BU to create a distinct brand presence and competitive advantage in the market and drive efficiencies and automation within the operations to reduce the cost to serve.
Drive an Agile process for delivery of the functionality and capabilities working with the BU stakeholders, Business Analysts within the Transformation Team as well Technology Services for the development and delivery of the requirements.
Ensure appropriate testing of software by the Agile team and the BU stakeholders.
Working with the BUs to drive usage and adoption of new capabilities and addressing any gaps and challenges through an approach of continuous exploration, development, integration and releasing on demand.
An ability to identify bottlenecks and inefficiencies in business processes and organizational structures and be able to re-imagine more efficient configurations.
Being able to engage with the business stakeholders in strategic discussions on customer needs, trends, capabilities that can deliver a competitive edge.
Ability to see the big picture while still having an attention to detail.
Strong focus on delivering business value and impact.
Exceptional communication skills and the ability to communicate effectively with stakeholders at all levels of the organization.
Good influencing, facilitation and partnering skills.
An ability to be a good listener, demonstrate emotional intelligence and connect with people.
Experience modelling business processes using a variety of tools and techniques.
Ability to write clear, concise and complete requirements and break them into user stories that can be completed within a sprint.
Track record of successfully leading complex transformation projects using an Agile / SAFe framework.
Familiarity with the Agile rituals, practices, and tools.
Prior experience as a Product Owner or Scrum Master and experience developing operational systems.
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