Regional Head, Infrastructure & Operations

Job Responsibilities
  • Leads the technology infrastructure operations, strategy and execution for the enterprise and partner with the Management to provide the following oversight.
  • Infrastructure services vision, innovation and leverage IT trends that can create business value consistent with the company’s requirements and expectations.
  • Continuous development of enterprise standards and technology architecture and the IT operations governance process.
  • Manage technology infrastructure product evaluations and selection to ensure the best in class technologies and partners.
  • The candidate must be ready to assume a hands-on role in planning, operation management and crisis management closely working with the Management, risk, security, business and other relevant teams across the organization.
  • Planning, project and operations management and implementation leadership.
  • Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
  • Oversee the team to provision day-to-day support and administration of IT infrastructure components comprising of systems, SAN storage, network and databases and manage obsolescence, compliance of the IT Infrastructure components.
  • Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.
  • Leadership for delivery of 24/7 service operations and KPI compliance.
  • Provide regular reporting to Management on IT infrastructures matters.
  • Bachelor of Science (BSc) Degree or Higher in Computer / Information Science.
  • Certificate in IT project management and IT management, such as ITIL, COBIT preferred.
  • Minimum 10+ years of working experience in supporting IT infrastructure in financial institutions/end user environment.
  • At least recent 5+ years in a production 24/7 high- availability multi-site mission critical environment, including application hosting, data networks, security and information protection.
  • Experience in hybrid cloud environments and technologies (e.g.: Amazon Web Services) will be advantageous.
  • Experience in IT infrastructure architecture and / or integration.
  • Experience in leading a team of 20 or more staff.
  • Experience in managing IT budgets and forecasts.
  • Possess the requisite breadth and depth of knowledge of Business Continuity Management (BCM).
  • Experienced in ITIL concepts and adoption.
  • Experience with regulatory compliance issues, as well best practices in application and network security.
  • Experience in managing large onshore and offshore team as well along with good understanding of ISO27001.