Job Responsibilities
- Provide technical and operational supports to end-users.
- Provide administrative support including maintenance contract renewal, user accounts, assets and licensing management.
- Coordinate with internal teams and vendors to resolve network, application and system issues as part of network responsibilities.
- Manage and maintain networking functionality with in-house and vendor developed applications.
- Manage and coordinate with end-users for system and tools access, change request, UAT and Production deployment.
- Assist in requirement gathering, analysis, development and implementation of network.
- Assist in IT audit or certification process where it pertains to network and security.
- Documentations including process/workflow diagrams, electronic records filing, etc.
- Provide regional/local operations, project and subject matter support to network LAN/WAN (Primarily CISCO based and SDWAN).
- Contribute to regional network and security design work (Site topology, AWS Cloud, SaaS products).
Requirements
- Minimum of a Diploma or equivalent in Computer Science / Information Systems / Information Technology / Information Systems.
- Experienced in Network and Security products; SD-WAN; Microsoft cloud platform and products and AWS Cloud.
- Ability to Work in Harmony with Co-Workers.
- Positive attitude.
- Willing to Strengthen Knowledge Base and Skills.
- Honesty.
- Able to take the initiative.
- Able to diagnose and resolve issues with minimal supervision.
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