Senior Manager, Share Registry Services

Job Responsibilities
  • Lead, manage and drive SHS Service Delivery as directed by Head of Operations.
  • Ensure proper and timely processing of shareholders’ and clients’ instructions / requirements.
  • Develop an in-depth knowledge of the client, their industry and key contacts.
  • Drive clients’ billing and collections in a timely and accurate manner.
  • Manage follow-up on outstanding and doubtful debts
  • Drive and manage the team / department with regards to daily client and operational requirements.
  • Proactive updating of clients’ information in the appropriate systems.
  • Lead and manage Client Service Reviews with Client Services Managers, where appropriate.
  • Supervise and manage all clients’ shareholders’ meetings.
  • Ensure that staff are well prepared, trained appropriately and properly attired.
  • Contribute to overall department profitability through effective cost management.
  • Good knowledge of SGX Listing, CDP Rules and Securities & Futures Act (Cap 289).
  • Sound knowledge of the Companies Act (Cap 50) and offshore incorporated companies.
  • Comprehensive procedural, technical and product knowledge of SHS business.
  • Well-developed organizational and time management.
  • Excellent client service and problem-solving skills
  • Well in Business Continuity Management and Planning
  • Familiar with Business Process Design and Management.
  • Basic to Intermediate project management skills.
  • Minimum 8 years Shareholder Services and / or Client Services.