Job Responsibilities
- Lead, manage and drive SHS Service Delivery as directed by Head of Operations.
- Ensure proper and timely processing of shareholders’ and clients’ instructions / requirements.
- Develop an in-depth knowledge of the client, their industry and key contacts.
- Drive clients’ billing and collections in a timely and accurate manner.
- Manage follow-up on outstanding and doubtful debts
- Drive and manage the team / department with regards to daily client and operational requirements.
- Proactive updating of clients’ information in the appropriate systems.
- Lead and manage Client Service Reviews with Client Services Managers, where appropriate.
- Supervise and manage all clients’ shareholders’ meetings.
- Ensure that staff are well prepared, trained appropriately and properly attired.
- Contribute to overall department profitability through effective cost management.
Requirements
- Good knowledge of SGX Listing, CDP Rules and Securities & Futures Act (Cap 289).
- Sound knowledge of the Companies Act (Cap 50) and offshore incorporated companies.
- Comprehensive procedural, technical and product knowledge of SHS business.
- Well-developed organizational and time management.
- Excellent client service and problem-solving skills
- Well in Business Continuity Management and Planning
- Familiar with Business Process Design and Management.
- Basic to Intermediate project management skills.
- Minimum 8 years Shareholder Services and / or Client Services.
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Your health & well-being, as well as that of our colleagues is of utmost importance to us. To mitigate the impact of COVID-19 we have implemented various health and safety measures throughout our offices, which has changed our way of working. Please click here to view full details.