Share Registration Officer

Job Responsibilities
  • Develop an in depth knowledge of the clients, their industry, and key contacts.
  • Provide high level of client service by communicating and servicing them proactively.
  • Document client interactions in a contact / call report.
  • Attend to stakeholders’ enquiries and process all submitted documents relating to SRS, ensuring that problems, errors and omissions are escalated and dealt with immediately in the most appropriate manner.
  • Receive, check, sort, record and process all documents received from stakeholder (s) or lodging agent(s) or SRS Client Services in accordance with the necessary procedures.
  • Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
  • Support client Shareholders’ Meetings – Attendance Registration and Polling Services.
  • Assist in reviewing processes and workflows to identify opportunities for Continuous Improvement.
  • Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
  • Work in conjunction with all colleagues in order to meet departmental quality standards and ensure a smooth flow of operation.
  • Comply with Group and Company Procedures and Policies.
  • Carry out any other duties / projects that may from time to time be assigned.
  • Well developed organizational and time management skills.
  • Good verbal and written communication skills.
  • Basic MS Office skills.
  • Positive Disposition and Can-Do Attitude.
  • Strong interpersonal and communication skills.
  • Excellent client service and problem solving skills.
  • Ability to multi-task and maintain calm under pressure.
  • Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies.
  • Able to work independently and under pressure.
  • Resourceful, meticulous and detailed.
  • Team Player and Adapt to Change.