Develop an in depth knowledge of the clients, their industry, and key contacts.
Provide high level of client service by communicating and servicing them proactively.
Document client interactions in a contact / call report.
Attend to stakeholders’ enquiries and process all submitted documents relating to SRS, ensuring that problems, errors and omissions are escalated and dealt with immediately in the most appropriate manner.
Receive, check, sort, record and process all documents received from stakeholder (s) or lodging agent(s) or SRS Client Services in accordance with the necessary procedures.
Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
Support client Shareholders’ Meetings – Attendance Registration and Polling Services.
Assist in reviewing processes and workflows to identify opportunities for Continuous Improvement.
Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
Work in conjunction with all colleagues in order to meet departmental quality standards and ensure a smooth flow of operation.
Comply with Group and Company Procedures and Policies.
Carry out any other duties / projects that may from time to time be assigned.
Well developed organizational and time management skills.
Good verbal and written communication skills.
Basic MS Office skills.
Positive Disposition and Can-Do Attitude.
Strong interpersonal and communication skills.
Excellent client service and problem solving skills.
Ability to multi-task and maintain calm under pressure.
Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies.
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Your health & well-being, as well as that of our colleagues is of utmost importance to us. To mitigate the impact of COVID-19 we have implemented various health and safety measures throughout our offices, which has changed our way of working. Please click here to view full details.