1. Describe myself in a sentence or collection of words?
I’m a small-town boy, who is sport obsessed, a proud Manchester United fan, avid sneakerhead aka collector with an undeniable sweet tooth and Netflix and chill is life.
2. What’s your best dad joke?
What do you call an elephant that doesn’t matter? Irrelephant. (Full disclosure, I had to Google this lol)
3. How do you explain to people what you do?
I’d say that I work in a very niche service role that not a lot of people know. Basically, I do client servicing for listed and un-listed companies. They could be publicly listed on the Singapore Stock Exchange or elsewhere. From a client servicing standpoint, I do a whole range of things but one of which is answering shareholder enquires – as an example someone has enquired about any upcoming meetings or dividends (money issued to shareholders), or a change in the shareholders particulars e.g. name, address etc.
4. Walk me through a typical day in the office at Boardroom.
I usually get to the office around 8am or 8:15am (I know it sounds early!) but I like to have my breakfast here (honeydew melon, 2 pieces every day), and read the news, basically ease into my day. Then I’d start my work, clearing emails transferring of shares, issuing of cheques to shareholders. I also work with someone on my team to help the newcomers with training each day. At about 11:00 or 11:30 (to beat the Raffles rush!) we usually go out for lunch, there’s loads around thankfully as we’re a bit too lazy to walk too far 😉 after lunch I continue with my work and also train new team members. Then late in the afternoon I’ll plan for the following day or any peak upcoming meeting seasons.
5. What’s your favourite element of the job?
There’s two elements to this for me, the professional piece and the personal. I’ll start with the professional which would be the completion of a successful meeting. It’s difficult to describe the sense of accomplishment when you’re involved in the whole process and the meeting goes off without a hitch and you have a very happy client. I just feel a huge sense of achievement. The other element that I love about my job is the people – they’re awesome! Especially in Share Reg, I don’t see them as colleagues, I genuinely see them as friends. We hang out during work, after work and on the weekends!
6. Did you know what an AGM was before you started work here?
I was aware of the term, but I had no real idea of what the proceedings were and what the purpose was.
7. What are you looking forward to right now?
Pay day! Kidding (sort of haha). In all seriousness, meeting my clients. Our clients typically have their meetings once a year, so I love putting a face to the name I’ve been seeing in my inbox all year!
8. What was your first AGM experience like?
I was soo nervous, especially because this happened in my first few days on the job! I was part of the registration team, it felt very formal, but I had a very supportive senior manager who walked me through the entire process. It made me feel more relaxed and settle into the job. Once the meeting started I went into the meeting room to take down questions, it was a bit daunting at first as there was a lot of technical terms flying around where shareholders were quizzing the board on decisions but I feel that overall it was an awesome experience sitting inside the meeting as it gave me a great overview of the company, how they’re doing and where they’re headed.
9. Why do you love working with your team?
They’re all a friendly and fun bunch of people. Plus, my manager is super knowledgeable and supportive, I’ve learnt a lot from her.
10. What’s your biggest takeaway from your experience here at Boardroom Share Registry Services?
Our clients that we deal with are all high-level management, as a result I’ve learnt best-practicing client servicing such as speaking professionally, managing expectations and building relationships. I’ve also learnt a lot about the industry. Most importantly, I’ve made some lifelong friends – everyone in the team is around my age and we all just get along so well.
