Responsible for ensuring that work deliverables to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
Develop an in depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g. poor client service.
Perform high-level review and provide value-add to the work to be submitted to clients.
Review fee and propose fee increase where appropriate.
Oversee the daily operations of the respective groups and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
Perform variance analysis on the financial performances / payroll movements of the clients.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
Ensure prompt Billing and be prepared to be answerable for write-offs.
Liaise with the bankers on banking facilities and related matters.
Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Recommend and assist in the implementation of new or revised accounting and / or payroll systems, procedures and records.
Assist the Directors in running the department.
Assist Directors in strategic planning and development of business unit’s performance. Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for BBS annual business plans.
Provide staff with regular feedback and evaluation.
Add value at Managers’ meetings and assist Directors in following up on assigned actionable items in a timely manner.
Be a team player and provide leave cover for fellow team members.
Excellent client servicing skills and strong problem solving skills.
Strong written and verbal communication skills.
Extensive and in-depth knowledge of Financial Reporting Standards, MPF, and relevant tax rules, payroll processing and guidelines.
Strong spreadsheet skills (Excel essential) and good knowledge of Word, Accounting and Payroll Software.
Excellent organizational skills.
Ability to spot opportunities, anticipate and provide input in strategic business planning.
Ability to build team rapport with a willingness to share knowledge.
Ability to mentor subordinate staff.
Able to identify problems and issues and apply problem solving skills to provide solutions.
Provide listed clients with a full spectrum of company secretarial, regulatory compliance and corporate governance services in compliance with the Listing Rules, Securities & Futures Ordinance, Companies Ordinance, Codes of Takeovers and Mergers and Share Buy-backs, etc
Organise and attend meetings of Shareholders, Directors as well as Audit, Remuneration and Nomination Committees and draft the relevant minutes
Draft / Peruse quarterly, interim and final results announcements, quarterly, interim reports and annual reports (including directors’, corporate governance and ESG reports) and circulars for general mandates to issue and repurchase shares and re-election of directors from the company secretary’s perspective
Draft / Peruse monthly returns on securities movements, disclosure of interests forms, next day disclosure returns, etc
Assist clients in dealing with their corporate activities, notifiable or connected transactions as well as other ad hoc projects such as placing, bonus share issue, consolidation/sub-division of shares, grant of share options, refreshment of mandate limit / establishment of share option scheme, change of company name / auditors, takeovers, restructuring, etc
Supervise a small team of professional staff
Associate Member of HKICS
University educated. Higher Diploma with relevant studies in company secretarial programme and corporate governance will also be considered.
At least 15 years of solid experience gained in company secretarial field with at least 10 years company secretarial experience gained from professional firms or listed companies
Solid experience in handling HKEx Listed Companies is a must.
Fluency in both spoken and written English and Chinese is essential. Good spoken Mandarin is an advantage.
Self-motivated, detail-minded and ability to work independently and under pressure.
Team player with good inter-personal and communications skills.
Computer literate. Hands-on experience with Viewpoint and Chinese word-processing is an advantage.
Leads competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
On boarding and Off Boarding
Ensure we always have an updated folder on all HR policy & procedures.
Security of all Personnel files on our server.
Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
Partners with management to communicate Human Resources policies, procedures, programs, and laws.
Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Conducts periodic surveys to measure employee satisfaction and employee engagement.
Coaches and trains managers in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them. Makes certain that the managers know how to successfully, ethically, honestly, and legally communicate with employees.
Conducts investigations when employee complaints or concerns are brought forth.
HR Business Partnering
HR Analytics and Metrics
Manage general central administration and ad-hoc projects
Oversee day to day activities to ensure smooth operations of central administration
Act as first point of contact for different business manager regarding central administration
To quality/ thrive in this role, the ideal candidate will be degree qualified with at least ten years of progressive leadership experience in Human Resources and Administration positions.
Candidate should have regional HR work exposure to make an impact to the organisation.
Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred. Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
He/she must be well versed in Hong Kong Labour Laws, able to multi task, confident, meticulous, and have excellent communication skills in managing all stakeholders, including senior management.
Build high-quality funnels and guide Business Development and Solutions Marketing team through opportunity creation and pursuit strategic planning qualifying mega deals, and developing and substantiating the services value proposition.
Identify new business opportunities to achieve sales targets and company goals.
Assist Director / Senior Management for the development and implementation of business development strategy to increase revenues from existing clients
Provide insights in product strategy formulation – pricing, mix, sizes, packaging and new developments
Manage effectively the sales process through prospect development, proposal, presentation and closing negotiations to achieve company goals
Develop systems and processes to track or record activity on accounts and help to close deals to meet sales targets
Identifies and drives business objectives throughout process enhancement projects, and ensure proper establishment and ongoing monitoring of process KPI
Client Relationship Management
Develop and maintain strong long-term key clients’ relationships, understanding their needs and expectations and ensuring they are engaged in a professional and timely manner
As a senior point of contact, face to face, verbal and written communication with clients, trust related parties and advisers on the most complex issues, in a professional and timely manner
In-depth knowledge of clients’ wealth and family circumstances being a source of informal advice for trust related parties, clients and team members while obtaining formal advice for clients where required
Maximize client retention
Trouble-shooter, identifying and rectifying problems at an early stage
Development of additional business with the client and their wider network, as appropriate, for wider Group
Responsible for all administration, risk and compliance matters relating to the team’s administration of its clients, in accordance with the policies and procedures manual and in association with other relevant departments
Excellent interpersonal & negotiation skills
Strong communication and presentation skills
Adaptable and versatile
Able to read & write Chinese
Technical Skills e.g. Documentation
Soft Skills e.g. Teamwork, Presentation etc.
Able to work under pressure
Able to multi-task and meet deadlines
Able to organize in a swift, methodical, meticulous and detailed manner
Minimum 10 years’ in marketing, business development experience
Experience in the Accounting, Business Outsourcing or Payroll related industry is an added advantage
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