• Provide support to Payroll Professionals
• Manage mails from client, arrange courier, scanning and filling of documents
• Issue cheque, prepare simple tax forms and provide simple calculation

• Responsible for daily accounting duties of accounts receivable or accounts payable
• Handle on monthly financial statements / accounting reports
• Check and validate bills and related business supporting document
• Handle all credit control related matters and process in line with the company credit policy
• Report to Department Head and perform ad-hoc assignment as required

Function – Specific Activity

• Deal promptly and independently with problems/queries from clients/shareholders and escalate problems with solutions to senior manager or above.
• Identify process improvement opportunity.
• Handle hotline service
• Assist manager or above to deal with projects (e.g. IPO or special projects) and complete assigned duties in line with the project/initiative plans
• Handle of contingency situation and exceptional cases
• Any others (if any)

People Management Activity

• Raise CS team’s level of knowledge by sharing updated information and attending external seminars.
• Deal effectively with superiors/subordinates/colleagues/external contacts and positively participate in and support teamwork.
• Delegate daily operational tasks and provide guidance to Asst Officer.

• Assisting in drafting and updating database of corporate secretarial precedents
• Ensuring compliance with relevant statutory and regulatory requirements by both the company and clients
• Other corporate or ad-hoc duties as required
• You will assist a Manager/Supervisor in handling a portfolio of clients, including liaising with auditors

BoardRoom’s tax practice revolves around helping our clients effectively manage their tax obligations proactively and responsibly. As part of a global network of tax professionals in more than 100 countries, you will advise clients on planning, compliance and reporting wherever the client has needs. Our unwavering commitment to quality service and our technical networks enable you to help clients reduce inefficiencies, mitigate risk and improve opportunities within their tax functions.

Our business tax services help clients succeed by assisting them with the strategic and operational challenges facing their tax functions, analyzing tax opportunities and benefits that can be attained by them, assisting clients in identifying and managing strategic opportunities and risks that relate to significant prospective planning, and providing tax-related domestic and cross-border planning and compliance assistance to business-connected individuals and their associated entities.

• Manage and coordinate Hong Kong tax compliance work for BoardRoom’s clients
• Develop budgets, determine resource requirements, and direct/monitor engagements
• Maintain continuous interaction with clients, manage expectations and ensure outstanding client service. Team with global tax professionals to provide comprehensive tax services
• Team with talented and innovative professionals dedicated to client service
• Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving staffing issues
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff and peers
• Contribute to a flexible, stable, and team-oriented working culture that fosters development and a positive attitude

• To uphold BoardRoom’s values by promoting a culture of professionalism and teamwork.
• To have a good understanding of BoardRoom’s overall vision and direction

• Provide excellent customer service ensuring clients receive prompt response(s) to requests and queries.
• Develop an in-depth knowledge of the client, their industry and key contacts.
• Initiate and/or attend clients’ meetings in relation to business proposals and business expansion.
• Work together with other internal stakeholders cutting across various departments to leverage on synergies and business expansion possibilities.
• After major events (AGM, EGM,rights issue, IPO and other corporate action), the Assistant Vice President (AVP) is required to be pro-active by way of carrying out an internal debriefing session to all staff involved in the event, highlighting any possible actionable items and improvements. The AVP is also required to call on key clients after major events in order to assess customer satisfaction for possible improvement(s).
• Ensure commitments to clients are followed up in a timely manner.
• Oversee that all communication with clients outlining agreed action steps, responsibilities and deadlines are backed up by e-mails and all such e-mails are filed in a specific client folder for future reference.
• Responsible to identify, train and develop a successor/right hand person.
• Assess and approve the recommendations for improvements to current policies, procedures, processes and client servicing arrangements for a smooth workflow that is relevant to the current business environment and regulatory practices, for both the local and regional offices.
• Oversee clients’ billing and collections are timely and accurate. Work with Senior Manager and the Finance department to manage doubtful debts. Oversee overall billing issues and updates for both local and regional offices
• Ensure fee schedule(s) are updated and reflective of pricing in the current business environment.
• Set agenda for Managers’ meetings and follow up on assigned actionable items.
• Ensure compliance with Share Registration’s manual, policies, procedures, audit processes and relevant company acts.
• Able and competent to step in for the Director in his/her absence / provide leave cover.

• Act as Legal Representative and General Manager for Boardroom China Limited.
• Jointly responsible for developing and reviewing overall business plans and strategies for BU that are aligned to the organization’s overall strategic direction.
• Jointly responsible for strategic planning and development of the BU’s performance. Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for BU’s annual business plans.
• Translate clients’ needs for excellent solutions delivery.
• Oversee the preparation of budgets and monthly forecasts for the BU.
• Jointly responsible for managing BU’s overall targets and proactively monitor actual performance against target.
• Responsible for overall client servicing and accountable for any jobs lost due to controllable reasons, e.g. poor client service, missing deadlines, poor quality of work.
• Responsible for ensuring that commitment to clients is followed up in a timely manner, that the clients are satisfied. In addition, to continually engage with clients.
• Perform a high-level review and provide value-add to the work to be submitted to clients.
• Jointly maintain good client relationship with close client communication, in order to assess customer satisfaction for possible improvements and identify possible expansion of services.
• Review fees and propose fee increase where appropriate.
• Work with business development team to develop and execute go-to-market initiatives.
• Develop an in-depth knowledge of existing and potential clients, their industry and key contacts to maintain a pipeline of leads.
• Meet prospective clients and ensure fee proposals and all follow-through is completed from “cradle to grave” process.
• Invest time into training staff to enable them to carry out their roles effectively and efficiently.
• Provide BU’s staff with regular feedback and evaluation.
• Assist Senior Management in following up on assigned actionable items in a timely manner.
• Provide up to date and accurate management reporting and attend Management meetings on an ad-hoc and regular basis.
• Work with on any new information technology initiatives for innovation or to improve productivity.

• Serve as the L2 technical support to HK and China users remotely who are seeking assistance over the phone, email, or service desk management system
• Provide L1 support for critical business systems and resolving of issues with vendors and/or regional teams.
• Support, monitor, upgrade and maintain the IT systems and infrastructure.
• Troubleshoot system and network infrastructure problems, diagnosing and solving hardware and software faults.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Collaborate with various IT service providers for proper lifecycle from quotation and SLA negotiation, delivery till billing processes.
• Develop and maintenance of IT documentation
• Maintain the accuracy and quality IT asset inventory
• Ensure compliance in Disaster Recovery for Business Continuity Planning (BCP), security, and other corporate IT standards and policies
• Develop and facilitate end-user system training as required
• Contribute to various local and regional IT projects as required

Works within the Business Development team alongside the Business Units for the achievement of revenue generation, long-term account goals and customer satisfaction in line with company vision and values. This is a brand-new team and the Business Development Manager will play a key role in the team’s success.

• Strong level of business acumen to facilitate meaningful discussions with decision makers on a daily basis
• Establish relationships with new customers and secure contracts with new customers to achieve assigned sales quotas and targets.
• Maintains accurate records in Salesforce of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory.
• Willing to take action that may be disruptive to achieve business goals and manage the consequences
• Identifies opportunities to enhance the organization to meet needs of the client, the business and shareholders
• Challenges the status quo to improve performance
• Strong presentation, meeting management and relationship management/servicing skills
• Ability to challenge the current state and make a compelling case for change
• Drives continuous improvement and operates with flexibility
• Significant understanding of outsourcing concepts with the ability to represent a broad range of BoardRoom disciplines and solution platforms
• Comprehensive industry and competitive knowledge with an external network of expertise
• Exceptional verbal and written communication skills — to be applied equally with external audiences and internal constituencies.
• Takes bold actions to strengthen results