Provide excellent customer service ensuring clients receive prompt response(s) to requests and queries.
Develop an in-depth knowledge of the client, their industry and key contacts.
Initiate and/or attend clients’ meetings in relation to business proposals and business expansion.
Work together with other internal stakeholders cutting across various departments to leverage on synergies and business expansion possibilities.
After major events (AGM, EGM,rights issue, IPO and other corporate action), the Assistant Vice President (AVP) is required to be pro-active by way of carrying out an internal debriefing session to all staff involved in the event, highlighting any possible actionable items and improvements. The AVP is also required to call on key clients after major events in order to assess customer satisfaction for possible improvement(s).
Ensure commitments to clients are followed up in a timely manner.
Oversee that all communication with clients outlining agreed action steps, responsibilities and deadlines are backed up by e-mails and all such e-mails are filed in a specific client folder for future reference.
Responsible to identify, train and develop a successor/right hand person.
Assess and approve the recommendations for improvements to current policies, procedures, processes and client servicing arrangements for a smooth workflow that is relevant to the current business environment and regulatory practices, for both the local and regional offices.
Oversee clients’ billing and collections are timely and accurate. Work with Senior Manager and the Finance department to manage doubtful debts. Oversee overall billing issues and updates for both local and regional offices
Ensure fee schedule(s) are updated and reflective of pricing in the current business environment.
Set agenda for Managers’ meetings and follow up on assigned actionable items.
Ensure compliance with Share Registration’s manual, policies, procedures, audit processes and relevant company acts.
Able and competent to step in for the Director in his/her absence / provide leave cover.
Minimum of 12 years relevant industry experience.
Diploma/Degree that is related and relevant.
An extensive knowledge of SGX listing rules, CDP procedures and guidelines.
Strong knowledge of the relevant sections of the Company’s act for both local and off-shore incorporated companies.
Methodical, meticulous and a keen eye for details.
Ability to multi-task under pressure to meet deadlines.
Strong team leader with a willingness to share knowledge.
Able to work under pressure, multi- task and meet deadlines
Able to organize in a swift, methodical, meticulous and detailed manner
Excellent customer service skills.
Strong leadership skills.
Excellent verbal and written communication skills.
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