IT Engineer

Job Responsibilities
  • Serve as the L1/2 technical helpdesk to HK users who are seeking IT support/assistance over the phone, email, or service desk management system
  • Troubleshoot network related issues, diagnosing and solving hardware and software faults
  • Ensure all duties are carried out in accordance with TS Standard Operating Procedures (SOPs), e.g., user onboarding / offboarding
  • Develop and maintenance of IT documentation
  • Manage accurate updated IT asset inventory
  • Develop and facilitate end-user system training as required
  • Contribute to various local and regional IT projects as required
  • Any other tasks/project assigned by your superior and management
Job Requirements
  • Minimum 2 years of hands-on relevant experience
  • Knowledge and experience in supporting Microsoft products. e.g., Windows 10/11, Windows Server · 2016/2019/2022, Active Directory, Office 365, LAN/WAN/Wi-fi networking, Data protection (BitLocker) and office automation tools (Intune)
  • Knowledge with IT Service Management tools, Virtualization, Cloud Services and SD-WAN network will be an advantage
  • Excellent interpersonal & negotiation skills
  • Strong communication and presentation skills
  • Adaptable and versatile
  • Able to multi-task and result-oriented
  • A tech-savvy with strong customer-oriented mindset