Serve as the L1/2 technical helpdesk to HK users who are seeking IT support/assistance over the phone, email, or service desk management system
Troubleshoot network related issues, diagnosing and solving hardware and software faults
Ensure all duties are carried out in accordance with TS Standard Operating Procedures (SOPs), e.g., user onboarding / offboarding
Develop and maintenance of IT documentation
Manage accurate updated IT asset inventory
Develop and facilitate end-user system training as required
Contribute to various local and regional IT projects as required
Any other tasks/project assigned by your superior and management
Job Requirements
Minimum 2 years of hands-on relevant experience
Knowledge and experience in supporting Microsoft products. e.g., Windows 10/11, Windows Server · 2016/2019/2022, Active Directory, Office 365, LAN/WAN/Wi-fi networking, Data protection (BitLocker) and office automation tools (Intune)
Knowledge with IT Service Management tools, Virtualization, Cloud Services and SD-WAN network will be an advantage
Excellent interpersonal & negotiation skills
Strong communication and presentation skills
Adaptable and versatile
Able to multi-task and result-oriented
A tech-savvy with strong customer-oriented mindset
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