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Function – Specific Activity
- Deal promptly and independently with problems/queries from clients/shareholders and escalate problems with solutions to senior manager or above.
- Identify process improvement opportunity.
- Handle hotline service
- Assist manager or above to deal with projects (e.g. IPO or special projects) and complete assigned duties in line with the project/initiative plans
- Handle of contingency situation and exceptional cases
- Any others (if any)
People Management Activity
- Raise CS team’s level of knowledge by sharing updated information and attending external seminars.
- Deal effectively with superiors/subordinates/colleagues/external contacts and positively participate in and support teamwork.
- Delegate daily operational tasks and provide guidance to Asst Officer.
- Ability to work in harmony with co-workers
- Results driven
- Determination and persistence
- Problem-solving skills
- Strong work ethic
- Positive Attitude e.g. accepting challenging opportunities through job rotation within own team or between sections. In case other teams / units need assistance to complete a project (e.g. IPO, Rights, etc) or a task, willing to give support.