Senior Manager / Manager, Business Solutions

Job Responsibilities
  • Manage a team of 2 staff and above
  • Responsible for ensuring that work deliverables to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
  • Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
  • Develop an in depth knowledge of existing and potential clients, their industry and key contacts.
  • Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g. poor client service.
  • Perform high-level review and provide value-add to the work to be submitted to clients.
  • Review fee and propose fee increase where appropriate.
  • Oversee the daily operations of the respective groups and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
  • Perform variance analysis on the financial performances / payroll movements of the clients.
  • Oversee credit control and prompt collection of debts for respective portfolio of clients.  Work with Finance to follow up on outstanding and doubtful debts.
  • Ensure prompt Billing and be prepared to be answerable for write-offs.
  • Liaise with the bankers on banking facilities and related matters.
  • Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices.
  • Recommend and assist in the implementation of new or revised accounting and / or payroll systems, procedures and records.
  • Assist the Directors in running the department.
  • Assist Directors in strategic planning and development of business unit’s performance.  Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for BBS annual business plans.
  • Provide staff with regular feedback and evaluation.
  • Add value at Managers’ meetings and assist Directors in following up on assigned actionable items in a timely manner.
  • Be a team player and provide leave cover for fellow team members.
Job Requirements
  • Excellent client servicing skills and strong problem solving skills.
  • Strong written and verbal communication skills.
  • Extensive and in-depth knowledge of Financial Reporting Standards, MPF, and relevant tax rules, payroll processing and guidelines.
  • Strong spreadsheet skills (Excel essential) and good knowledge of Word, Accounting and Payroll Software.
  • Excellent organizational skills.
  • Ability to spot opportunities, anticipate and provide input in strategic business planning.
  • Ability to build team rapport with a willingness to share knowledge.
  • Ability to mentor subordinate staff.
  • Able to identify problems and issues and apply problem solving skills to provide solutions.
  • Ability to prioritize work and meet deadlines.
  • Ability to multi-skill under pressure.