Job Responsibilities
- Manage a team of 2 staff and above
- Responsible for ensuring that work deliverables to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
- Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
- Develop an in depth knowledge of existing and potential clients, their industry and key contacts.
- Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g. poor client service.
- Perform high-level review and provide value-add to the work to be submitted to clients.
- Review fee and propose fee increase where appropriate.
- Oversee the daily operations of the respective groups and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
- Perform variance analysis on the financial performances / payroll movements of the clients.
- Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
- Ensure prompt Billing and be prepared to be answerable for write-offs.
- Liaise with the bankers on banking facilities and related matters.
- Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices.
- Recommend and assist in the implementation of new or revised accounting and / or payroll systems, procedures and records.
- Assist the Directors in running the department.
- Assist Directors in strategic planning and development of business unit’s performance. Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for BBS annual business plans.
- Provide staff with regular feedback and evaluation.
- Add value at Managers’ meetings and assist Directors in following up on assigned actionable items in a timely manner.
- Be a team player and provide leave cover for fellow team members.
Job Requirements
- Excellent client servicing skills and strong problem solving skills.
- Strong written and verbal communication skills.
- Extensive and in-depth knowledge of Financial Reporting Standards, MPF, and relevant tax rules, payroll processing and guidelines.
- Strong spreadsheet skills (Excel essential) and good knowledge of Word, Accounting and Payroll Software.
- Excellent organizational skills.
- Ability to spot opportunities, anticipate and provide input in strategic business planning.
- Ability to build team rapport with a willingness to share knowledge.
- Ability to mentor subordinate staff.
- Able to identify problems and issues and apply problem solving skills to provide solutions.
- Ability to prioritize work and meet deadlines.
- Ability to multi-skill under pressure.
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