TS Service Engineer

Job Responsibilities
  • Provide for level 1 IT helpdesk and troubleshooting services via ITSM ticketing system
  • Conduct IT user training and user manual preparation
  • Perform hardware/software system setup such as installation, configuration, migration and maintenance etc.
  • Maintain IT hardware / software fixed asset inventory
  • Assist in IT procurement process
  • Provide administrative support to HK’s Technology Services department
  • Active member of various IT projects deployment
Job Requirements
  • Bachelor degree holder in Computer Science or IT related field
  • Minimum 4 years of hands-on relevant experience
  • Good knowledge in Microsoft Windows family of products, O365, VOIP, LAN/WAN/Wi-fi networking, anti-malware endpoint protection, data protection and office automation tools
  • Knowledge with cloud-technology and cybersecurity
  • Good problem solving and interpersonal skills
  • A tech-savvy with strong customer-oriented mindset
  • Able to work independently with minimal supervision
  • ITIL certificate holder preferred