Job Responsibilities
- Provide for level 1 IT helpdesk and troubleshooting services via ITSM ticketing system
- Conduct IT user training and user manual preparation
- Perform hardware/software system setup such as installation, configuration, migration and maintenance etc.
- Maintain IT hardware / software fixed asset inventory
- Assist in IT procurement process
- Provide administrative support to HK’s Technology Services department
- Active member of various IT projects deployment
Job Requirements
- Bachelor degree holder in Computer Science or IT related field
- Minimum 4 years of hands-on relevant experience
- Good knowledge in Microsoft Windows family of products, O365, VOIP, LAN/WAN/Wi-fi networking, anti-malware endpoint protection, data protection and office automation tools
- Knowledge with cloud-technology and cybersecurity
- Good problem solving and interpersonal skills
- A tech-savvy with strong customer-oriented mindset
- Able to work independently with minimal supervision
- ITIL certificate holder preferred
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