Supervise the Share Registry (“SR”) department (business unit) in Hong Kong.
Ensure the accuracy and quality of the daily services delivered to the clients and their investors, including Initial Public Offerings (“IPO”), Corporate Actions and SR routine services.
Participate in the Uncertificated Securities Market (“USM”) development and work with all stakeholders to ensure SR services can be smoothly transited to the USM regime.
Ensure commitments to clients are followed up in a timely manner and establish measures to assess customer satisfaction for possible improvement(s)
Work together with other internal stakeholders cutting across various departments to leverage on synergies and business expansion possibilities.
Assess and approve the recommendations for improvements to current policies, procedures, processes and client servicing arrangements for a smooth workflow that is relevant to the current business environment and regulatory practices, for both the local and regional offices.
Ensure fee schedule(s) are updated and reflective of pricing in the current business environment.
Oversee clients’ billing and collections are timely and accurate.
Set agenda for Managers’ meetings and follow up on assigned actionable items.
Ensure compliance with share registry-related laws, rules, regulations, codes and guidelines.
Oversee the operations of the trustee services in related to the SR services.
Provide strategic advice on SR business to the management.
Responsible to identify, train and develop a successor/right hand person.
Minimum of 15 years of working experience, with 8-10 share registry-related experience.
Degree/Master that is related and relevant, professional qualification is preferred.
Extensive Hong Kong share registry knowledge/experience.
Strong knowledge of the share registry-related laws, rules, regulations, codes and guidelines.
Methodical, meticulous and a keen eye for details.
Ability to multi-task under pressure to meet deadlines.
Strong team leader with a willingness to share knowledge.
Excellent customer service skill.
Strong leadership skills.
Excellent verbal and written communication skills.
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