• Serve as the L2 technical support to HK and China users remotely who are seeking assistance over the phone, email, or service desk management system
• Provide L1 support for critical business systems and resolving of issues with vendors and/or regional teams.
• Support, monitor, upgrade and maintain the IT systems and infrastructure.
• Troubleshoot system and network infrastructure problems, diagnosing and solving hardware and software faults.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Collaborate with various IT service providers for proper lifecycle from quotation and SLA negotiation, delivery till billing processes.
• Develop and maintenance of IT documentation
• Maintain the accuracy and quality IT asset inventory
• Ensure compliance in Disaster Recovery for Business Continuity Planning (BCP), security, and other corporate IT standards and policies
• Develop and facilitate end-user system training as required
• Contribute to various local and regional IT projects as required

• Ensure year on year revenue growth from a portfolio of strategic clients
• Responsible for developing and reviewing overall business plans and strategies Hong Kong and China market that are aligned to the organisation’s overall strategic direction
• Develop an in depth knowledge of existing and potential clients, their industry and key contacts to maintain a pipeline of leads
• Protect and grow revenues and improve client satisfaction over time
• Ensure the accuracy and quality of the daily services delivered to the clients
• Work together with other internal stakeholders cutting across various departments to leverage on synergies and business expansion possibilities
• Planning, budgeting, forecasting, reporting and analysis on operating expenses
• Oversee daily operations of the business units
• Provide direct management of key functional managers and executives in the business units

• Process payroll from portfolio of clients
• Liaise and respond directly to clients regarding their payroll matters and / or queries
• Review Year-end Remuneration Returns, Forms IR56B & IR56F and related appendices
• Undertake Secondment (including processing payroll) at client’s office / premise, if required
• Liaise with auditors in preparation for and during annual payroll audits.  Answering to auditors’ and tax queries on behalf of clients
• Ensure prompt Billing and be responsible for WIP and be prepared to be answerable for write-offs
• Follow-up on outstanding debts to ensure prompt payment by clients

Works within the Business Development team alongside the Business Units for the achievement of revenue generation, long-term account goals and customer satisfaction in line with company vision and values. This is a brand-new team and the Business Development Manager will play a key role in the team’s success.

• Strong level of business acumen to facilitate meaningful discussions with decision makers on a daily basis
• Establish relationships with new customers and secure contracts with new customers to achieve assigned sales quotas and targets.
• Maintains accurate records in Salesforce of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory.
• Willing to take action that may be disruptive to achieve business goals and manage the consequences
• Identifies opportunities to enhance the organization to meet needs of the client, the business and shareholders
• Challenges the status quo to improve performance
• Strong presentation, meeting management and relationship management/servicing skills
• Ability to challenge the current state and make a compelling case for change
• Drives continuous improvement and operates with flexibility
• Significant understanding of outsourcing concepts with the ability to represent a broad range of BoardRoom disciplines and solution platforms
• Comprehensive industry and competitive knowledge with an external network of expertise
• Exceptional verbal and written communication skills — to be applied equally with external audiences and internal constituencies.
• Takes bold actions to strengthen results

• Assisting CS colleagues to perform corporate secretarial works
• Perform AML check
• Conduct company searches, name searches and land searches
• Arrange mail forwarding by email or by post to clients
• Arrange CR and IRD filing
• Arrange certification of the documents
• Arrange payment of business registration fees for clients
• Arrange statutory review for auditors
• Update Saleforce
• Manage the statutory records and internal sec files (including but not limited to create new file, minutes/returns filing, indexing)
• Master filing re: original CI, BR, I/T & B/S notes & share cert. etc.
• Order company kit, chops or seals for clients
• ViewPoint information update
• Prepare internal forms
• Keep control the chops/seals in and out records
• Manage offsite documents deposit or retrieval
• Arrange and follow-up local /overseas couriers & posts
• Assist department head/CS Managers on ad-hoc assignments
• Back up receptionist duty if required