Responsible for ensuring that work deliverables to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
Develop an in depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the group and accountable for any jobs lost due to controllable reasons, e.g. poor client service.
Perform high-level review and provide value-add to the work to be submitted to clients.
Review fee and propose fee increase where appropriate.
Oversee the daily operations of the respective groups and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
Perform variance analysis on the financial performances / payroll movements of the clients.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
Ensure prompt Billing and be prepared to be answerable for write-offs.
Liaise with the bankers on banking facilities and related matters.
Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Recommend and assist in the implementation of new or revised accounting and / or payroll systems, procedures and records.
Assist the Directors in running the department.
Assist Directors in strategic planning and development of business unit’s performance. Develop and implement quality management strategies and plans (including resource, systems, timescales and financials) for BBS annual business plans.
Provide staff with regular feedback and evaluation.
Add value at Managers’ meetings and assist Directors in following up on assigned actionable items in a timely manner.
Be a team player and provide leave cover for fellow team members.
Excellent client servicing skills and strong problem solving skills.
Strong written and verbal communication skills.
Extensive and in-depth knowledge of Financial Reporting Standards, MPF, and relevant tax rules, payroll processing and guidelines.
Strong spreadsheet skills (Excel essential) and good knowledge of Word, Accounting and Payroll Software.
Excellent organizational skills.
Ability to spot opportunities, anticipate and provide input in strategic business planning.
Ability to build team rapport with a willingness to share knowledge.
Ability to mentor subordinate staff.
Able to identify problems and issues and apply problem solving skills to provide solutions.
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