Senior Manager, Share Registration

Job Responsibilities
  • Provide excellent customer service ensuring clients receive prompt response(s) to requests and queries.
  • Develop an in depth knowledge of the client, their industry and key contacts.
  • Call on key clients after events such as AGMs, EGMs, IPO’s, rights issues and other corporate action, in order to assess customer satisfaction for possible improvements.
  • Ensure commitments to clients are followed up in a timely manner.
  • Ensure all communication with clients outlining agreed action steps, responsibilities and deadlines are backed up by e-mails and that all e-mails are filed in a specific client folder for future reference.
  • Required to invest time into training Managers to enable them to carry out their role effectively and efficiently.
  • Required to identify and develop a successor / right hand person.
  • Identify and recommend improvements to current policies & procedures (P&Ps), processes and client servicing arrangements in line with current business and regulatory practices.
  • Responsible for clients’ billing and collection in a timely and accurate manner.
  • Work with Finance to follow up on outstanding and doubtful debts and report/ update Director (D) / Associate Director (A.D) accordingly.
  • Ensure that the billing sheets are updated with current price changes and such changes are communicated to Managers and Assistant Managers.
  • To add value at Managers’ meetings and assist D / A.D in following up actionable items assigned in a timely manner.
  • Required to confidently utilize and operate the Share Registration (SR) system(s).
  • Ensure compliance with SR manual, P&Ps, audit processes and the relevant company acts.
  • Ensure that clients’ information in the Intranet is accurate and updated in a timely fashion and that all relevant parties in the business are informed of such changes.
  • Take responsibility for various departmental functions in direct relation to IT systems, recruitment, training and administrative duties.
  • Provide leave cover for Director / Associate Director.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong organisational skills.
  • Good problem solving skills.
  • An extensive knowledge of SGX listing rules, CDP procedures and guidelines,
  • Good knowledge of the relevant sections of Company acts for local and off-shore incorporated companies.
  • Pays attention to details.
  • Advanced knowledge of Excel and Word.
  • Ability to multi-task under pressure to meet deadlines.
  • Team Player with a willingness to share knowledge.
  • Minimum 10 years relevant industry experience
  • Diploma / Degree that is related or relevant