Provide excellent customer service ensuring clients receive prompt response(s) to requests and queries.
Develop an in depth knowledge of the client, their industry and key contacts.
Call on key clients after events such as AGMs, EGMs, IPO’s, rights issues and other corporate action, in order to assess customer satisfaction for possible improvements.
Ensure commitments to clients are followed up in a timely manner.
Ensure all communication with clients outlining agreed action steps, responsibilities and deadlines are backed up by e-mails and that all e-mails are filed in a specific client folder for future reference.
Required to invest time into training Managers to enable them to carry out their role effectively and efficiently.
Required to identify and develop a successor / right hand person.
Identify and recommend improvements to current policies & procedures (P&Ps), processes and client servicing arrangements in line with current business and regulatory practices.
Responsible for clients’ billing and collection in a timely and accurate manner.
Work with Finance to follow up on outstanding and doubtful debts and report/ update Director (D) / Associate Director (A.D) accordingly.
Ensure that the billing sheets are updated with current price changes and such changes are communicated to Managers and Assistant Managers.
To add value at Managers’ meetings and assist D / A.D in following up actionable items assigned in a timely manner.
Required to confidently utilize and operate the Share Registration (SR) system(s).
Ensure compliance with SR manual, P&Ps, audit processes and the relevant company acts.
Ensure that clients’ information in the Intranet is accurate and updated in a timely fashion and that all relevant parties in the business are informed of such changes.
Take responsibility for various departmental functions in direct relation to IT systems, recruitment, training and administrative duties.
Provide leave cover for Director / Associate Director.
Excellent customer service skills.
Excellent verbal and written communication skills.
Strong organisational skills.
Good problem solving skills.
An extensive knowledge of SGX listing rules, CDP procedures and guidelines,
Good knowledge of the relevant sections of Company acts for local and off-shore incorporated companies.
Pays attention to details.
Advanced knowledge of Excel and Word.
Ability to multi-task under pressure to meet deadlines.
Team Player with a willingness to share knowledge.
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