{"id":5657,"date":"2021-02-24T03:38:57","date_gmt":"2021-02-24T03:38:57","guid":{"rendered":"https:\/\/www.boardroomlimited.com\/hk\/careers\/head-of-business-solutions-hong-kong-china\/"},"modified":"2022-07-21T06:51:14","modified_gmt":"2022-07-21T06:51:14","slug":"senior-it-executive","status":"publish","type":"careers","link":"https:\/\/www.boardroomlimited.com\/hk\/ch\/careers\/senior-it-executive\/","title":{"rendered":"Senior IT Executive"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;slideInLeft&#8221; el_class=&#8221;career-content&#8221;][vc_column][vc_row_inner el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Job Descriptions&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;m-b-30&#8243;][vc_column_text el_class=&#8221;m-b-30&#8243;]<\/p>\n<ul>\n<li><span>Serve as the L2 technical support to HK and China users remotely who are seeking assistance over the phone, email, or service desk management system<\/span><\/li>\n<li><span>Provide L1 support for critical business systems and resolving of issues with vendors and\/or regional teams.<\/span><\/li>\n<li><span>Support, monitor, upgrade and maintain the IT systems and infrastructure.<\/span><\/li>\n<li><span>Troubleshoot system and network infrastructure problems, diagnosing and solving hardware and software faults.<\/span><\/li>\n<li><span>Ensure all duties are carried out according to department\u2019s Standard Operating Procedures (SOPs).<\/span><\/li>\n<li><span>Collaborate with various IT service providers for proper lifecycle from quotation and SLA negotiation, delivery till billing processes.<\/span><\/li>\n<li><span>Develop and maintenance of IT documentation<\/span><\/li>\n<li><span>Maintain the accuracy and quality IT asset inventory<\/span><\/li>\n<li><span>Ensure compliance in Disaster Recovery for Business Continuity Planning (BCP), security, and other corporate IT standards and policies<\/span><\/li>\n<li><span>Develop and facilitate end-user system training as required<\/span><\/li>\n<li><span>Contribute to various local and regional IT projects as required<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Skills&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Ability to take a strategic view and isolate key issues<\/li>\n<li>Ability to analyse, disseminate and effectively communicate complex information<\/li>\n<li>Create and innovate solutions to challenges and opportunities<\/li>\n<li>Ability to understand business challenges and business view<\/li>\n<li>Decisive, able to take and follow through on tough decisions<\/li>\n<li>Excellent negotiation, communication, persuasion, team working and partnership working skills<\/li>\n<li>Strong project management and financial management skills<\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Self-starter, can work under pressure and deliver results<\/li>\n<li>Pragmatic and outcome focused<\/li>\n<li>Ability to work independently, with limited guidance, and possess leadership skills to provide appropriate supervision and leadership to other team members.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Abilities&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li><strong> <\/strong>Action-oriented and motivated go-getter who is focused on taking actions to achieve positive results for the organisation<\/li>\n<li>Able to mulit-task and work under pressure<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Job Requirements&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li><span>Bachelor degree holder in Computer Science or IT related field<\/span><\/li>\n<li><span>Minimum 5 years of hands-on relevant experience<\/span><\/li>\n<li><span>Familiar with Microsoft Windows family of products, Active Directory, O365, VOIP, LAN\/WAN\/Wi-fi networking, anti-malware endpoint protection, data protection and office automation tools<\/span><\/li>\n<li><span>Sound knowledge with cloud-technology, SD-WAN, virtualization and cybersecurity<\/span><\/li>\n<li><span>ITIL certificate holder preferred<\/span><\/li>\n<li><span>Good command of both written and spoken Chinese and English and Mandarin<\/span><\/li>\n<li><span>Immediately available is preferred<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;slideInUp&#8221; el_class=&#8221;common-top-spacing p-b-200&#8243;][vc_column][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;text-center&#8221;]<a href=\"https:\/\/www.boardroomlimited.com\/hk\/about-us\/careers\/#target\" class=\"common-btn\" target=\"_blank\">APPLY NOW<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":0,"template":"","class_list":["post-5657","careers","type-careers","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior IT Executive - BoardRoom HongKong<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.boardroomlimited.com\/hk\/ch\/careers\/senior-it-executive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior IT Executive - BoardRoom HongKong\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; 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