Client Service Administrator

Job Responsibilities
  • Receive, check, record, reconcile all data and process all requests received from BESPL, clients or counterparts in accordance with the necessary procedures.
  • Acknowledge receipt of requests from BESPL, clients or counterparts.
  • Promptly, accurately, professionally, and courteously receive and respond to all helpdesk phone calls / email enquiries within SLAs.
  • Internal Reporting: Prepare reports for BESPL within agreed timeframe.
  • External Reporting: Prepare external client reports in accordance to frequency stipulated in the SOP and ensure strict adherence to the SLAs.
  • Escalate problems, errors, and omissions to be dealt with immediately and in the most appropriate manner.
  • Identify gaps and update SOPs or FAQs promptly and accurately.
  • Liaise with Internal/External auditors, third party service providers, internal business units when necessary.
  • Proactive participation in projects and User Acceptance Tests.
  • Comply with data integrity and security policies.
  • Any other tasks/project assigned by your superior and management.
  • Two to three years’ experience in Operations and/or Client Services, preferably in B2B environment or share plan industry.
  • A level / Diploma / Degree from a reputable institution.
  • Ability to multitask and remain motivated and positive.
  • Strong attention to Details.
  • Able to adhere and execute through SOPs.
  • Organization skills, with an ability to stay focused on assigned tasks.
  • Positive Disposition and Can-Do Attitude.
  • Strong interpersonal and communication skills.
  • Professional manner and a strong ethical code.