Client Service Administrator

JOB OPENING

Receive, check, record, reconcile all data and process all requests received from BESPL, clients or counterparts in accordance with the necessary procedures.
Acknowledge receipt of requests from BESPL, clients or counterparts.
Promptly, accurately, professionally, and courteously receive and respond to all helpdesk phone calls / email enquiries within SLAs.
Internal Reporting: Prepare reports for BESPL within agreed timeframe.
External Reporting: Prepare external client reports in accordance to frequency stipulated in the SOP and ensure strict adherence to the SLAs.
Escalate problems, errors, and omissions to be dealt with immediately and in the most appropriate manner.
Identify gaps and update SOPs or FAQs promptly and accurately.
Liaise with Internal/External auditors, third party service providers, internal business units when necessary.
Proactive participation in projects and User Acceptance Tests.
Comply with data integrity and security policies.
Any other tasks/project assigned by your superior and management.

Two to three years’ experience in Operations and/or Client Services, preferably in B2B environment or share plan industry.
A level / Diploma / Degree from a reputable institution.
Ability to multitask and remain motivated and positive.
Strong attention to Details.
Able to adhere and execute through SOPs.
Organization skills, with an ability to stay focused on assigned tasks.
Positive Disposition and Can-Do Attitude.
Strong interpersonal and communication skills.
Professional manner and a strong ethical code.