Client Services Associate, Unlisted Fund Services

Job Responsibilities
  • Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
  • Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
  • Report all client incidents or complaints in a timely manner via CAMMS.
  • Ensure compliance with Boardroom’s policies, procedures and audit processes.
  • Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
  • Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market.
  • Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
  • Daily processing of applications via Mfund or Calastone systems.
  • Daily downloads of BPAY payments to relevant funds as required.
  • Daily reconciliation of funds received and banked.
  • Daily, weekly or monthly reporting of applications and transfers.
  • Upload, entry and authorisation of unit pricing.
  • Create and process payments for redemptions or commissions.
  • Manage any rejections and follow-up where necessary using email or other correspondence tools.
  • Investigations for investor or client enquiries including recalling documents from storage and system searches.
  • Provide support, guidance and back up to other team members as required.
  • Any other tasks/project assigned by your superior and management.
  • Minimum Diploma/Degree in related disciplines.
  • Operational experience in funds management, registries or the financial services sector.
  • Intermediate/Advanced Microsoft Excel, MS, computer skills.
  • Excellent customer service, verbal and written communication skills.
  • Excellent time management, organisational, problem solving and prioritising skills.
  • Willing to work under Australia working hours and follow Australia public holidays.