Client Services Manager (Project Management)

Job Responsibilities

Operations Management

  • Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
  • Improve operational management systems, processes, and best practices.
  • Manage clients, internal and external stakeholders such as Legal and Compliance to ensure all aspects.
  • Ensure operational excellence and deliver end to end administration plan lifecycle in accordance with client’s requirements and in conformance to MAS licensing conditions or other regulatory requirements.
  • Plan, assign and monitor resources effectively to boost operational efficiency and maximize deliverables output.
  • Deepen relationships with clients, internal and external stakeholders such as third-party vendors.
  • Manage incidents or complaints in accordance to Company/Group’s policies and guidelines, and report/escalate to appropriate management channels, as necessary.
  • Liaise with Internal/External auditors, third party service providers, internal business units when necessary.
  • Comply with data integrity and security policies.

Support role to the business

  • Provide support to Business Development team in planning or discussions in onboarding of clients and bidding projects.
  • Any other tasks/project assigned by your superior and management.
  • Four or more years of experience in an operations management role, preferably in B2B environment or share plan industry.
  • Proven success in a corporate setting, working with all levels of management.
  • Degree from a reputable institution