Implementation Analyst

Job Responsibilities
  • Act as an account manager for the assigned projects/clients.
  • To assist in managing and deploying the system modules including projects’ implementation.
  • To perform business requirement study at client’s office and prepare user requirement specification document.
  • To work closely with internal teams ie: IT-App and Payroll Ops, design UAT document, perform system testing.
  • To guide client in system testing, conduct on-site training and post-implementation supports.
  • To ensure all projects are implemented according to the client’s requirements and within the committed milestone.
  • Produce 100% quality output based on business requirement and configuration capability.
  • To perform system configuration and implementation as per requirement and timeline assigned.
  • To comply all internal company regulations and policies in managing client’s projects.
  • Document system SOP for User for each client / country based on configuration.
  • Liaise with users to troubleshoot application queries and issues as well as to provide appropriate actions on a timely manner.
  • Degree in Computer Science/Software Engineering/IT/related fields.
  • Minimum 1 to 2 years experiences in Software Development Life Cycle (SDLC) project management exposure, with/without HRMS products knowledge (ie: HRIS, Leave, Claim, OT, Timesheet, Time and Attendance, Performance Management, 360 Review, Training and Client Management skills).
  • Preferably with knowledge and experience of performing system implementation and system testing.
  • Excellent know-how in using MS Excel ie: vLook-Up and meticulous in massaging data.
  • Pleasant personality and communication skills in dealing with people – internal teams and clients.
  • Have knowledge on SQL and good analytical skills.