Provide expertise for server and storage systems infrastructure and its support methodologies
Provide technical knowledge and perspective to provide support and management of the infrastructures for Cloud hosting and services.
Develop, maintain and manage System related Infrastructure services that include (but not limited to): Microsoft Active Directory domain services, file and print services, VMware/Hyper-V virtualization, patch management, backup and restore, anti-virus systems, web and database servers, tech refresh, etc.
Experienced in implementing and supporting Microsoft M365 suite of products.
Conduct reviews on architecture, capacity of infrastructure, vendors’ performance and Service Level Agreement.
Provide technical support to business users for using systems, bug fixing, minor enhancements, and fine-tuning for accommodating operation needs for ensuring smooth, day to day business operations.
Ensure proper reviews of technical solutions, enhancements and support for regular audits.
Work with internal project teams, vendors and management to ensure a smooth and secured running of on-premise and cloud systems/services
Proactively monitor server and infrastructure services. Managing and reviewing alerts and event logs to take remedial action.
Participate in design, implementation, and enhancement of servers and Infrastructure related services setup and configuration.
Review and implement designated cloud-managed and on-premise change requests.
Ensure that the backup operations and schedule jobs are properly executed, monitored, and reviewed. Perform ad-hoc backup and restore as required.
Maintain and support a multi-site Windows environment along with hardware and software configuration.
Updating and maintaining IT infrastructure system-related guidelines and manuals for the organization.
Participate and assist in IT audit, due diligence, and business-related certifications review.
Participate in other IT projects/activities as assigned.
Provide 2ndand 3rd level support
Minimum of Advance Diploma or equivalent in Computer Science / Computer Engineering / Information Technology.
Proven hands-on track record and experience in Cloud, Microsoft Server technologies and M365 products, virtualization technology, storage management, backup & recovery solution, Linux environment.
Hands-on experience in server administration and system monitoring.
Certifications such as MCSA, AWS, Azure, VMware VCP, ITIL or other technical qualifications are preferred.
About 3-5 years of working experience in the related Cloud, virtualization and systems field.
Based in Klang Valley, with business travel to other states required as necessary
Strong knowledge of VMware, Hyper-V, Windows Server, Active Directory Domain Services
Hands-on experience in managing AWS infrastructure and platform services is mandatory, including landing zone design, network VPCs and operating EC2, platform services and serverless technologies in a production environment.
Good knowledge of SAN, iSCSI, LUNs.
Extensive experience in server and system administration.
Extensive experience in managing backup and recovery solutions.
Good analytical and conceptual thinking problem-solving skills.
Good command of English and technical documentation skills.
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