Operations Team Lead, Unlisted Fund Services

Job Responsibilities
  • Understand each stage of the registry administration lifecycle applicable to an unlisted fund.
  • Understand the client and the client’s business goals and objectives.
  • Understand the processing checklists and business rules per fund and issuer.
  • Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
  • Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
  • Report all client incidents or complaints in a timely manner via CAMMS.
  • Aid in the peer review of reports prior to client and pricing agent release.
  • Work with the CSMs to develop checklists that are fund specific that will assist fellow Client Services Associates.
  • Ensure compliance with Boardroom’s policies, procedures and audit processes.
  • Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
  • Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
  • Daily processing of applications via Mfund or Calastone systems.
  • Daily downloads of BPAY payments to relevant funds as required.
  • Daily reconciliation of funds received and banked.
  • Daily, weekly or monthly reporting of applications and transfers
  • Upload, entry and authorisation of unit pricing.
  • Create and process payments for redemptions or commissions.
  • Manage any rejections and follow-up where necessary using email or other correspondence tools.
  • Investigations for investor or client enquiries including recalling documents from storage and system searches.
  • Provide support, guidance and back up to other team members as required.
  • Work closely with other team members to ensure all daily deadlines are met to the highest standard.
  • All Platinum services are delivered to a high standard within the agreed timeframe.
  • All incidents and complaints with impact to clients, investors and/or BoardRoom to be promptly logged into CAMMS portal. Incidents and Complaints to be logged within 24 hours of detection.
  • All incidents and complaints to be investigated and closed out promptly upon being raised by staff members. Incidents and Complaints to be investigated (and CAMMS updated) within 72 hours of being raised and closed out within 1 week.
  • Ensure cross departmental communication to other departments is maintained at a standard to ensure all stakeholders are briefed in relation to Unlisted operations.
  • Training and development of team.
  • Consistently look to improving workflow and processes.
  • Any other tasks/project assigned by your superior and management.
  • Operational experience in funds management, registries, or the financial services sector.
  • Intermediate/Advanced Microsoft Excel, MS, computer skills.
  • Excellent verbal and written communication skills.
  • Ability to follow up tasks and meet deadlines.
  • Excellent time management skills and the ability to work under pressure.
  • Excellent customer service, written and communication skills.
  • Organisational skills.
  • Attention to detail.
  • Problem solving skills.
  • Accountability and ability to prioritise work.
  • Ability to lead by example.
  • Willing to work under Australia working hours and follow Australia public holidays.