Payroll Manager / Assistant Manager

Job Responsibilities
  • Manage a team of payroll staff.
  • Responsible for ensuring that commitment to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
  • Provide excellent customer service ensuring clients receive prompt responses to requests and queries.
  • Perform review of staff’s deliverables and provide value-add to the work to be submitted to clients.
  • Review fee and propose fee increase where appropriate.
  • Meet prospective clients, including follow-through with the Business Development team until the job is accepted or rejected.
  • Manage assigned portfolio’s daily operations and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
  • Perform variance analysis on the financial performances / payroll movements of the clients.
  • Participate in the preparation of budgets and monthly forecasts and comparison with previous budget/forecasts.
  • Manage credit control and ensure prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
  • Manage and assist in the implementation system before going live with the month-to-month payroll processing.
  • Provide and organize formal training for the department’s staff.
  • Invest time into training staff to enable them to carry out their roles effectively and efficiently.
  • Proactive in staff recruitment, mentoring, development and career path planning.
  • Provide staff with regular feedback and evaluation.
  • Add value at Managers’ meetings and assist in following up on assigned actionable items in a timely manner.
  • Be a team player and provide leave cover for fellow team members.
  • Any other tasks/project assigned by your superior and management.
  • Candidate must possess at least Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Human Resource Management or equivalent.
  • Minimum 8- 10 years relevant and related payroll working experience.
  • Extensive and in-depth knowledge of Employment Act 1955 and its amendments, SOCSO, EPF, EIS and relevant income tax rules, procedures and guidelines.
  • Excellent client servicing skills and strong problem solving skills.
  • Strong written and verbal communication skills.
  • Strong spreadsheet skills (Excel essential) and good knowledge of Word, and Payroll Software.
  • Excellent organizational skills