{"id":10183,"date":"2026-10-16T20:31:54","date_gmt":"2026-10-16T12:31:54","guid":{"rendered":"https:\/\/www.boardroomlimited.com\/my\/?post_type=careers&#038;p=10183"},"modified":"2026-10-16T20:31:54","modified_gmt":"2026-10-16T12:31:54","slug":"operations-reconciliation-manager-employee-benefits-solutuons","status":"publish","type":"careers","link":"https:\/\/www.boardroomlimited.com\/my\/careers\/operations-reconciliation-manager-employee-benefits-solutuons\/","title":{"rendered":"Operations &#038; Reconciliation Manager, Employee Benefits Solutuons"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;slideInLeft&#8221; el_class=&#8221;career-content&#8221;][vc_column][vc_row_inner el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Job Responsibilities&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Lead, coach and manage the Operations and Reconciliations team, setting clear priorities, allocating work and monitoring performance, capacity, attendance and development.<\/li>\n<li>Oversee the end-to-end completion and review of daily client money, asset, bank, custodian, internal system and third-party reconciliations.<\/li>\n<li>Oversee trading coordination, settlement instructions, domestic and international share movements, client transfers and payment execution in line with authorised instructions and approved controls.<\/li>\n<li>Ensure operational activities are completed accurately and on time, with appropriate validation, supporting documentation, review and approval.<\/li>\n<li>Act as the primary escalation point for material, complex, aged or recurring reconciliation breaks, settlement failures, payment issues and operational exceptions.<\/li>\n<li>Ensure breaks and exceptions are investigated, documented, tracked and resolved within defined SLAs, including timely escalation to the Head of Operations, Risk, Compliance, Finance or other stakeholders where required.<\/li>\n<li>Conduct or oversee root cause analysis and ensure corrective and preventative actions are implemented and monitored through to completion.<\/li>\n<li>Maintain effective segregation of duties, delegated authority, maker-checker controls and review standards across reconciliations, settlements, transfers and payments.<\/li>\n<li>Provide designated review and sign-off of reconciliation and operational outputs where required and within approved authority levels.<\/li>\n<li>Monitor daily workflow, cut-off times, control completion and outstanding items, ensuring adequate resourcing and business continuity coverage.<\/li>\n<li>Own and maintain operational procedures, reconciliation standards, control documentation, and audit-ready records.<\/li>\n<li>Lead the implementation of new clients, accounts, reconciliations and operational processes into the existing control framework.<\/li>\n<li>Identify and deliver process, system and control improvements that reduce operational risk, improve efficiency and strengthen resilience.<\/li>\n<li>Partner with Client Service, Finance, Risk, Compliance, Technology, custodians, banks, brokers and other internal and external parties to resolve issues and support service delivery.<\/li>\n<li>Support internal and external audits, regulatory reporting, compliance reviews and management reporting, ensuring information is complete, accurate and provided on time.<\/li>\n<li>Provide regular reporting to the Head of Operations on team performance, service levels, outstanding breaks, incidents, risks, capacity and improvement initiatives.<\/li>\n<li>Ensure incidents, errors and control failures are identified and escalated promptly, with transparent documentation and appropriate remediation.<\/li>\n<li>Build team capability through technical guidance, cross-training, quality feedback, succession planning and consistent performance management.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;m-t-50&#8243;][vc_column_inner][vc_custom_heading text=&#8221;Requirements&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Significant experience in operations and\/or reconciliations within financial services or another regulated environment, including experience overseeing complex or high-risk processes.<\/li>\n<li>Proven people leadership experience, including workload management, coaching, performance management and capability development.<\/li>\n<li>Comprehensive knowledge of client money obligations under the Australian Corporations Act 2001 and associated control expectations.<\/li>\n<li>Strong knowledge of reconciliations, settlements, third-party trade support, share registry operations, post-trade operations, payments and domestic and international share movements.<\/li>\n<li>Demonstrated experience investigating material or complex breaks, conducting root cause analysis and driving sustainable resolution.<\/li>\n<li>Experience designing, implementing or enhancing operational procedures, reconciliations and control frameworks.<\/li>\n<li>Prior exposure to audit, risk, compliance and regulatory interactions.<\/li>\n<li>Intermediate to advanced Excel competency and confidence working with operational systems, data and reporting.<\/li>\n<li><strong>Willing to work for Australia working hours and follow Australia public holidays.<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; 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