PAYROLL SERVICES

Ensure you pay employees on time, every time, with our efficient, accurate payroll outsourcing service

Payroll regulations, both in Singapore and across the wider Asia-Pacific region, are complex and change frequently. Staying up to date with evolving payroll needs and complicated employee requirements can be challenging, especially if you’re unfamiliar with the local labour laws. Partnering with an experienced Singapore payroll services provider ensures your company remains compliant and that employees are paid on time, every time.

Reliable payroll services for your Singapore business

BoardRoom’s award-winning team of payroll professionals has the skills and expertise to help you gain an advantage through efficient, accurate, compliant outsourced payroll services. Outsourcing your payroll management enables you to focus on what matters most in your company: growth and profitability.

Whether you are a large multinational corporation or a fast-growing SME, our team makes processing your payroll in Singapore easy. From local payroll services handling to managing substantial payroll obligations across the Asia-Pacific region, we have the expertise and local knowledge to advise accordingly.

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Partner with award-winning payroll specialists

We were proud to be named Best Payroll Outsourcing Partner (Silver) at the Singapore HR Vendor of the Year Awards 2021.

This award confirms our team’s commitment to delivering consistent, high-quality payroll services and solutions. And it affirms our position as one of the most trusted providers of payroll services in Singapore and across the Asia-Pacific region.

Why outsource your payroll services?

Much like tax compliance, delivering a critical business function like payroll in-house can be challenging. There is no room for error. Employees must be paid correctly and on time, and the company must remain compliant. The many tasks required to ensure accuracy can create a very time-consuming process and create unnecessary strain on in-house teams.

Outsourcing payroll to our team of skilled professionals means you can:

01

Lower compliance risks with a faster turnaround

Quick end-to-end turnover time with a commitment to providing accurate and fully compliant payroll processing.

02

Access both regional and local payroll expertise

We have specialist local knowledge of Singapore’s labour laws, plus payroll experience in 19 countries across the Asia-Pacific region.

03

Make better business decisions

Quickly access the most up-to-date business information through advanced reporting.

BoardRoom gives you complete peace of mind that your employees are paid and cared for, whatever happens in your business.

Make sure you empower your business with greater freedom and ease complexities with payroll outsourcing solutions that are designed to keep your company compliant and look after your valued employees. Simplify your administration and discover the benefits of combining your accounting services and corporate secretarial services to streamline your operations, company-wide.

Our payroll services

Whether you operate solely in Singapore or have a presence in other countries across the Asia-Pacific region, BoardRoom can help with all your payroll outsourcing needs.

01 Singapore payroll services

Our team of highly trained payroll professionals can help you to navigate Singapore’s ever-changing payroll compliance regulations. As well as looking after your payroll administration, they are available to answer any questions you have and provide solutions to any potential payroll issues.

We can help with:

Computation of gross to net salary and CPF
Provision of payroll detail, variance reports and payroll journals
Disbursement of net salary and CPF via bank accounts and issuing confidential payslips (hard copy or electronic)
Preparation of year-end IR8A forms and appendices (hard copy or electronic)
Preparation of IR21, GML, NS MUP, CPF refund, government statistics forms, etc. per the Singapore Employment Act
Electronic administration of employees’ leave and expense claims

02 Regional payroll services

We offer payroll outsourcing services in 19 countries, including:

    • Singapore Singapore
    • Australia Australia
    • China China
    • Hong Kong Hong Kong
    • India India
    • Indonesia Indonesia
    • Japan Japan
    • Macau Macau
    • Malaysia Malaysia
    • Myanmar Myanmar
    • New Zealand New Zealand
    • Philippines Philippines
    • South Korea South Korea
    • Thailand Thailand
    • Taiwan Taiwan
    • UAE UAE
    • Vietnam Vietnam

    We also offer flexible payroll solutions with options to either:

    • centralise coordination through BoardRoom Singapore; or
    • decentralise coordination via our network of local offices.

      We can help with:

      • payment and lodgement of local statutory obligations and filings
      • processing of multi-country pay runs;
      • combined payroll and tax services;
      • electronic management of employees’ leave and expense claims; and
      • international payroll services.

      03 Power up your payroll

      Our payroll solutions are powered by Ignite, our all-in-one cloud-based HRMS platform.

      Ignite is built for the future, streamlining your payroll efficiency by eliminating the need for multiple payroll systems. It provides unparalleled reporting capabilities and a true online multi-country payroll processing experience.

      With Ignite, you can enjoy:

      • a complete HRMS solution with multi-country payroll, leave and claims processing;
      • full statutory compliance with local legislation in nine countries across Asia;
      • flexible automated leave solution and automated payroll processing;
      • an intuitive mobile app for instant access to payslips, claims and leave application and submission;
      • attendance-clocking technologies, a shift calendar and a staff rostering system; and
      • a dedicated account manager and one easy point of contact.
      All-in-one HRMS System Ignite

      Ignite helps to boost the efficiency of your regional payroll processing and gives your leaders more control and foresight for future planning.

      Common Questions on Singapore Payroll Processing

      Small payroll errors can have significant repercussions in Singapore, including expensive fines, reputational damage and employee dissatisfaction. This makes knowing the payroll process steps and understanding payroll compliance obligations critical to operating successfully.

      To help your company stay compliant, our team of payroll experts can answer your most pressing questions about payroll processing.

      What information do I need for payroll in Singapore?

      To set up employees on your company’s payroll in Singapore, you need their:

      • full name;
      • date of birth;
      • immigration status;
      • identification number;
      • current job start date;
      • pay frequency;
      • pay currency;
      • pay amount;
      • self-help group contribution status;
      • payment method; and
      • bank account details.

      What are the working conditions and wage requirements in Singapore?

      • Working hours: employees in Singapore work either:
        • a nine-hour workday with an average working week of no longer than 44 hours, and (most commonly) two days off per week; or
        • an eight-hour workday, working six days a week.
      • Pay cycles: salaries in Singapore are typically paid monthly.
      • Minimum wages: there is no minimum wage in Singapore. Salaries are negotiated and mutually agreed upon by employees and employers.
      • Overtime, rest day and holiday pay rates: overtime is paid at 1.5 times the employee’s hourly basic rate of pay. This rate is capped at the salary level of $2,600 or an hourly rate of $13.60 (excluding manual labourers).

      Employees can work up to 72 hours of overtime per month. Rest days and public holiday pay rates vary depending on several factors outlined here.

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      What are the holiday and leave requirements for payroll?

      • Paid holidays: there are 11 gazetted public holidays per year.
      • Annual leave entitlements: employees are entitled to between 7-14 days of paid annual leave, depending on their length of service with the company.
      • Sick leave entitlements: employees are entitled to between 5-14 days of paid outpatient sick leave and 15-60 days of paid hospitalisation sick leave, depending on their length of service with the company.
      • Maternity leave entitlements: new mothers are entitled to 16 weeks of paid maternity leave if:
        • their child is a Singaporean citizen;
        • they have previously worked for the employer for three continuous months before the birth; and
        • they have given their employer at least one week’s notice before going on maternity leave.

      Employers can submit reimbursement claims to the government under the Government-Paid Maternity Leave Scheme.

      • Paternity leave: government-paid paternity leave of two weeks is available for employees if:Paternity leave: government-paid paternity leave of two weeks is available for employees if:
        • their child is a Singaporean citizen;
        • they have previously worked for the employer for three continuous months before the birth; and
        • they are or had been lawfully married to the child’s mother between conception and birth.
      • Childcare leave entitlements: parents of Singaporean citizens are entitled to six days of paid childcare leave per year. Parents of non-Singaporean citizens are entitled to up to two days of paid childcare leave per year. However, to be eligible:
        • their youngest child must be under seven years of age; and
        • the parents must have been working with their employer for at least three continuous months.

      Employers will pay the first three days, and the government pays for the remaining three days.

      • Unpaid infant care leave entitlements: parents of Singaporean citizens are entitled to six days of unpaid infant care leave per year. However, to be eligible:
        • their child must be under two years of age; and
        • the parents must have been working with their employer for at least three continuous months.
      • Other non-compulsory leave types: Employees can also apply for the following optional leave types. They are not statutory requirements but subject to employer approval:
        • marriage leave: typically three days paid leave per year
        • compassionate leave: typically two to three days of paid leave per year
        • birthday leave: one day of paid leave per year
        • exam leave: typically two days of leave per subject
        • eldercare leave: at the discretion of employers. Public service agencies currently offer two days of paid parental care leave per year.

      What social security and statutory contributions must employers make?

      • Central Provident Fund (CPF): employers and most employees (Singaporean citizens or permanent residents only) must contribute to the CPF retirement benefits scheme.

      The CPF contribution rate for employees varies depending on their monthly salary, whereas the employer contribution rate for employees aged up to 55 years is 17%.

      • Self-Help Group (SHG) Funds: these are voluntary employee contributions to less privileged and low-income households of the communities that each employee is a part of. There are four SHG funds:
        • Chinese Development Assistance Council Fund (CDAC);
        • Eurasian Community Fund (ECF);
        • Mosque Building and Mendaki Fund (MBMF); and
        • Singapore Indian Development Association Fund (SINDA).

      Employers deduct the SHG contributions from employee wages. The contribution rates vary per fund but range from $0.50–$30 per month.

      • Skills Development Levy (SDL): employers are required to contribute SDL for all their employees (irrespective of their immigration status) up to the first $4,500 of each employee’s total monthly wages.

      The levy rate for SDL is 0.25% or a minimum of $2 (for total wages of $800 or less). This supports training and workforce upgrade programs.

      • Foreign Worker Levy (FWL): this levy applies to foreign workers with a Work Permit or S Pass Holders. It does not apply to employees under Employment Pass (EP).

        The FWL rate varies depending on:

          • industry type;
          • whether the employee has a Work Permit or an S Pass;
          • employee skill level; and
          • the number of foreign workers employed within the company.

        More information on the FWL is available here.

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        Are payslips mandatory in Singapore?

        Yes. According to the Ministry of Manpower in Singapore, “employers must issue itemised payslips to all employees covered by the Employment Act.”

        Is ‘13th month pay’ mandatory in Singapore?

        No. 13th month pay is not mandatory in Singapore, but it is the cultural business norm.

        Do all employees have to be on payroll?

        All employees covered by the Employment Act must have payslips; therefore, they must all be on payroll.

        Can I do payroll myself?

        Of course. However, the process is a lot easier, simpler and more accurate when you outsource payroll to a specialist provider like BoardRoom.

        Do employers pay taxes on payroll?

        Employers in Singapore are not required to withhold taxes from an employee’s salary. However, employers must withhold tax for foreign workers for at least one month if they cease working in Singapore, or if they leave Singapore for longer than three months.As discussed above, employers must also make social security and statutory contributions for their employees.

        In addition, many employers also offer some form of private health insurance for their employees. While this is not mandatory it is a cultural business norm in Singapore.

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        Why Choose BoardRoom?

        Because we help take your business further, faster, at all stages

        Partnering with an experienced Singapore-based payroll services firm can help you reduce costs, minimise risk and increase potential revenue growth, all while ensuring you remain compliant. With a proven track record built over 50 years, BoardRoom has become one of the region’s most trusted international payroll services providers.

        Save time and money
        Outsourcing your payroll to a trusted third-party company enables you to keep managing your core business operations without having to maintain staff to handle day-to-day payroll functions in-house.
        Maintain cross-border compliance
        Our team of payroll specialists has expertise and experience across multiple Asia-Pacific jurisdictions. We can help to reduce your administrative burden while also lowering your risk of financial penalties for non-compliance.
        Increase productivity
        Free up your team’s time and resources, and enable key decision-makers to focus on growth and profitability.
        Improve efficiency and security
        Enjoy the advantages of an efficient payroll system backed by our certified ISO27001 data centres and SOC2 cloud hosting.

        Get in touch with our payroll solutions expert today!

        YOUR POINT OF CONTACT

        Ken Wong

        Managing Director Asia, Payroll

        Frequently Asked Questions (FAQs)

        1. How do outsourced payroll services work?

        Outsourced payroll services mean that you hire a third-party company to take care of your payroll services. This is particularly useful for companies who are struggling to keep up with local regulatory compliance or a growing workforce. By outsourcing you will ensure your employees are paid accurately, on-time and you will also have peace of mind that your business is fully compliant to local regulations around mandatory contributions.

        There are different types of payroll solutions for different types of businesses. You can adopt a full outsourcing solution where the vendor takes care of everything from calculating disbursements to pay runs and reporting. Alternatively, you can adopt a simpler solution that just entails completing the monthly pay run with data supplied by the client.

        2. How to choose the right payroll and HR service for your business?

        When it comes to payroll and HR services, it’s important to understand that different businesses require different solutions.

        The best way to find a payroll solution that fits your business is to first identify what your business needs. Will you need real-time calculations? How about paychecks and direct deposits? Tax filing services?

        By identifying your needs, it will be easier to identify which payroll and HR service can best suit those needs. If you need any help identifying your business’s needs, give us a call today.

        3. What are the pros and cons of outsourcing payroll?

        While this will vary for each business, here are some of the more commonly voiced pros and cons of outsourcing payroll.

        Pros

        • Your taxes will be filed in compliance with tax laws and regulations
        • Outsourcing can be less costly than hiring someone fulltime
        • Your employees will be paid on time and your business will be fully compliant with local statutory requirements

        Cons

        • You could possibly be paying for services that your business doesn’t need
        • You’re putting highly sensitive payroll data in the hands of an external provider

        4. Is it more expensive to outsource payroll as compared to doing it in-house?

        Typically speaking, handling payroll in-house is more expensive than outsourcing payroll.

        This is because employing an in-house expert can be costly. Aside from mitigating cost from an operation standpoint, outsourcing your payroll can also reduce your fixed business costs by saving on technology infrastructure and implementation as the responsibility should fall on your outsourced provider.

        5. What software do you use for payroll management?

        Here at BoardRoom, we use Ignite, which is an all-in-one cloud based HRMS tool for our payroll management. This software helps businesses of all sizes automate their payroll so they can increase their productivity.

        Ignite HRMS has 5 core modules including payroll, leave, claims, time clock & attendance. It offers multi-country payroll processing ensuring full compliance with local statutory obligation across 9 countries in Asia.

        6. What is multi-country payroll outsourcing?

        Multi-country payroll outsourcing, otherwise known as MCPO allows businesses that operate in more than one country/currency to handle all their payroll and offer best local practices through a single provider.

        MCPO can allow parallel comparison of payroll cost between countries through standardisation. For instance, a company can adopt a common definition of payroll cost i.e., Allowance A, B and C to make effective comparison of cost performance for companies that operates across multiple countries. A sophisticated MCPO software is a must-have for any business or enterprise that operates in multiple countries.

        Secondly, payroll regulation in emerging countries can often change leaving internal HR teams stranded with insufficient knowledge and expertise to execute change with their employees. Hence, companies can gain insights and knowledge of local practices by leveraging an MCPO provider who has an in-depth knowledge of changing local regulations.

        7. What is the difference between HR and Payroll?

        The difference between HR and Payroll depends on the business in question.

        While most businesses consider payroll to be a sub-function of their HR department, many companies don’t have HR departments and thus Payroll sits separately.

        Basically, Payroll is the function associated with actioning your employees’ remuneration packages in your agreed pay cycle. Whereas the wider HR function is responsible for a wealth of other areas like talent attraction and retention, employee benefits, employee training and development and much more.

        8. What services should payroll outsourcing companies offer?

        At a basic level, a payroll outsourcing vendor should be able to:

        • Process payroll including payments of salaries, bonuses and other remuneration items
        • Provision of employee net pay file, funding request i.e. local statutory contribution, and month-end payroll reports
        • Administer the deposit of net payroll into the employee’s bank accounts
        • Administer payment of local statutory contribution
        • Preparation and submission of annual income tax and other local tax obligation

        In the search for more comprehensive payroll outsourcing services, several outsourcing providers can offer their own proprietary HRMS system for their clients use. This allows companies to have full access to the HRMS system and add other modules like leave, claims or time & attendance modules to suit the company’s needs.

        Alternatively, some companies can request for integration of their existing ERP system i.e. SAP, Workday with the service provider’s by uploading payroll information into their system.

        9. How secure is outsourcing payroll?

        Outsourcing your payroll can be very secure, but it is recommended to pick a reputable company that focuses on security and has the experience to back it up.

        In addition to this when evaluating reputable vendors, a good measure of their security if any certifications they may have. Some commons certifications to look for in a payroll outsourcing vendor is ISO 9001, ISO 27001, SOC2.

        In Singapore, you can take this a step further and seek a vendor who has an Outsourced Service Providers Audit Report (“OSPAR”). Being awarded OSPAR indicates that a company is in full compliance with the Association of Banks in Singapore’s guidelines. To remain OSPAR certified the outsourcing service provider must have the relevant measures and controls in place and implement these consistently.

        BoardRoom is proud to say we have attained official OSPAR certification for 3 years in a row.

        10. How can BoardRoom help in payroll services?

        Here at BoardRoom, we have the best tools and most secure software to help businesses handle their payroll. Our experienced staff can guide you through payroll management in a way that is secure and efficient. With regional experience and our winning Ignite platform, BoardRoom is fully equipped to handle payroll services for businesses of all sizes.

        For more information on Payroll outsourcing or our Multi-country Ignite Payroll software, please contact us today.