Job Responsibilities
- Know Your Client by developing an in depth knowledge of their industry and their key contacts.
- Proactively communicating and servicing clients.
- Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty.
- Proactively contact and communicate with clients regarding needs, experiences and preferences according to a predetermined program.
- Documents interactions in a contact / call report.
- Identify opportunities to provide value added services to clients.
- Proactively communicate with interdepartmental executives to facilitate open communication of client needs, cross selling opportunities, effectively develop strategies and solutions to client requests and to establish open participation, accountability and teamwork.
- Assist in accomplishing the firm’s goal that builds long-term relationships with clients and other external stakeholders.
- Ensure that current Service Level Agreements (SLAs) are met, operational risk is minimized, queries and complaints are efficiently and effectively resolved with the necessary planning and training is completed to facilitate, changes to the current environment, new clients and improvements to the service delivery for existing clients.
- Ensure problems, errors and omissions are escalated and dealt with immediately and in the most appropriate manner.
- Analyze, adjust and coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients, this will involve interaction directly with Clients and other Boardroom entities.
- Manages communication with all stakeholders at every level internally and externally.
- Review processes and workflows to identify opportunities for Continuous Improvement.
Requirements
- Ability to work in harmony with co-workers
- Results driven
- Determination and persistence
- Flexibility
- Problem-solving skills
- Strong work ethic
- Positive Attitude e.g. accepting challenging opportunities through job rotation within own team or between sections. In case other teams / units need assistance to complete a project (e.g. IPO, Rights, etc) or a task, willing to give support.
Let’s Talk
Feel free to contact us for more information or a quick demo of our products.
让我们谈谈
如需了解更多信息或快速体验我们的产品，请随时联系我们。
Your health & well-being, as well as that of our colleagues is of utmost importance to us. To mitigate the impact of COVID-19 we have implemented various health and safety measures throughout our offices, which has changed our way of working. Please click here to view full details.