To lead and manage the Singapore Corporate Secretarial BoardRoom Hub (BR CS Hub) department, ensuring high-quality client service, operational excellence, strategic planning, and team development. The role involves overseeing client portfolios, financial performance, compliance, and contributing to business growth and innovation.
Responsible for ensuring that commitment to clients and/or CS country teams (together defined as “clients”) are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
Provide excellent customer service ensuring clients deliverables are acted on promptly according to agreed Service Level Agreement (“SLA”).
Develop an in-depth knowledge of existing and potential clients, their industry and key contacts.
Oversee and manage the operations of the BR CS Hub team, ensuring alignment with departmental goals, service delivery standards, and client expectations. Coordinate with regional teams to ensure consistency and efficiency across locations.
Perform review and provide value-add to the work to be submitted to clients.
Maintain good client relationship, assess service deliverables, templates and process for continuous improvements and identify possible expansion of services.
Develop and present technical training courses for BR CS Hub teams.
Requirements
Professional Requirements or Prerequisites:
Possesses Degree/Diploma in Business Administration or Law
At least 6 years’ experience in corporate secretarial work is a great advantage.
Experience in handling Singapore public listed companies is an added advantage
Holding or currently pursuing corporate secretarial qualifications (CSIS / MAICSA) would be advantageous.
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