Provide excellent customer support to ensure maximum satisfaction for our clients and their participants.
Completing administrative tasks associated with the management of employee share plans, these could include static updates, purchasing of shares as well as supporting corporate events such an enrolment, vesting events and others as required.
Utilise the core platform to produce financial & administration reports.
Resolve client queries and escalate appropriately if needed.
Track open issues and investigate problem situations, escalating as appropriate.
Resolution of errors reported by system monitoring tools, implementing tactical and strategical controls to reduce business risk.
Participating in assigned educational training to expand knowledge base.
Develop and maintain strong relationships with key internal and external teams.
Mentoring and sharing knowledge, best practices, and industry expertise with team members to continuously enhance Boardroom processes and tools.
Following established rules that support compliance and audit processes.
Assist in developing training guides and documentation of changing operational processes.
Requirements
Interest in and/or experience with equity compensation and share plans.
Effective communication and email writing skills.
Demonstrated competency with common office technology and intermediate to advanced proficiency with Excel.
Proven experience in a varied Middle Office or Client Service role is an advantage.
Willing to work for Australia working hours and follow Australia public holidays.
Your health & well-being, as well as that of our colleagues is of utmost importance to us. To mitigate the impact of COVID-19 we have implemented various health and safety measures throughout our offices, which has changed our way of working. Please click here to view full details.