Lead, coach and manage the Operations and Reconciliations team, setting clear priorities, allocating work and monitoring performance, capacity, attendance and development.
Oversee the end-to-end completion and review of daily client money, asset, bank, custodian, internal system and third-party reconciliations.
Oversee trading coordination, settlement instructions, domestic and international share movements, client transfers and payment execution in line with authorised instructions and approved controls.
Ensure operational activities are completed accurately and on time, with appropriate validation, supporting documentation, review and approval.
Act as the primary escalation point for material, complex, aged or recurring reconciliation breaks, settlement failures, payment issues and operational exceptions.
Ensure breaks and exceptions are investigated, documented, tracked and resolved within defined SLAs, including timely escalation to the Head of Operations, Risk, Compliance, Finance or other stakeholders where required.
Conduct or oversee root cause analysis and ensure corrective and preventative actions are implemented and monitored through to completion.
Maintain effective segregation of duties, delegated authority, maker-checker controls and review standards across reconciliations, settlements, transfers and payments.
Provide designated review and sign-off of reconciliation and operational outputs where required and within approved authority levels.
Monitor daily workflow, cut-off times, control completion and outstanding items, ensuring adequate resourcing and business continuity coverage.
Own and maintain operational procedures, reconciliation standards, control documentation, and audit-ready records.
Lead the implementation of new clients, accounts, reconciliations and operational processes into the existing control framework.
Identify and deliver process, system and control improvements that reduce operational risk, improve efficiency and strengthen resilience.
Partner with Client Service, Finance, Risk, Compliance, Technology, custodians, banks, brokers and other internal and external parties to resolve issues and support service delivery.
Support internal and external audits, regulatory reporting, compliance reviews and management reporting, ensuring information is complete, accurate and provided on time.
Provide regular reporting to the Head of Operations on team performance, service levels, outstanding breaks, incidents, risks, capacity and improvement initiatives.
Ensure incidents, errors and control failures are identified and escalated promptly, with transparent documentation and appropriate remediation.
Build team capability through technical guidance, cross-training, quality feedback, succession planning and consistent performance management.
Requirements
Significant experience in operations and/or reconciliations within financial services or another regulated environment, including experience overseeing complex or high-risk processes.
Proven people leadership experience, including workload management, coaching, performance management and capability development.
Comprehensive knowledge of client money obligations under the Australian Corporations Act 2001 and associated control expectations.
Strong knowledge of reconciliations, settlements, third-party trade support, share registry operations, post-trade operations, payments and domestic and international share movements.
Demonstrated experience investigating material or complex breaks, conducting root cause analysis and driving sustainable resolution.
Experience designing, implementing or enhancing operational procedures, reconciliations and control frameworks.
Prior exposure to audit, risk, compliance and regulatory interactions.
Intermediate to advanced Excel competency and confidence working with operational systems, data and reporting.
Willing to work for Australia working hours and follow Australia public holidays.
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