Research and identify new business opportunities ( including new markets, growth areas, trends, customers, partnerships, products, and services – or new ways of reaching existing markets)
Develop business development pipeline and generate leads
Arrange business meetings with prospective clients
Prepare sales proposals, invoices, and contracts
Keep records of sales, revenues, and invoices up to date
Provide quality after-sales support
Build long-term relationships with new and existing clients
Liaise with other BDs across the region for product queries
Requirements
Proven working experience in business development
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office and CRM software (e.g., Salesforce)
Proficiency in English
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
BSc/BA in business administration, sales or relevant field
To ensure daily Business as Usual (BAU) operations covering processing and reconciliations are done accurately and timely.
To ensure all policies and procedures are drawn up and in line with MAS Guidelines and Notices and all processes of the company forms to regulatory and internal risk requirements.
To check customers with a list of Specially Designated Nationals (SDN) and Blocked Persons under MAS UN list and, OFAC sanctions and the Terrorism list under Suppression of Financing Act and keep the above lists updated monthly or whenever the regulator updates the lists.
To ensure customers and vendors-on-boarding using risk based approach to due diligence is carried out so that AML/CFT risks and outsourcing risks are kept to a minimal. Continual monitoring of customers and vendors are carried out and any suspicious transactions are reported to the Authority in a timely manner.
To keep track of daily reports for compliance check and work with both internal and external auditors and to ensure all regulatory reporting are filed on time.
To prepare and submit compliance reports for quarterly board meeting.
Liaise with third party service providers, clients via helpline desk, internal and external auditors, internal accounts and legal department.
Requirements
Minimum degree in Business Administration or other qualified credentials.
1 – 3 years of relevant experience within the CMI/Brokerage/Financial Services/Investment Industry will be an advantage. Candidates from other industries are welcomed to apply.
Experience with Employee Share Plans/Schemes.
Experience in background check such as AML/CFT screening, KYC/CDD applications.
Develop an in depth knowledge of the clients, their industry, and key contacts.
Provide high level of client service by communicating and servicing them proactively.
Document client interactions in a contact / call report.
Attend to stakeholders’ enquiries and process all submitted documents relating to SRS, ensuring that problems, errors and omissions are escalated and dealt with immediately in the most appropriate manner.
Receive, check, sort, record and process all documents received from stakeholder (s) or lodging agent(s) or SRS Client Services in accordance with the necessary procedures.
Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
Support client Shareholders’ Meetings – Attendance Registration and Polling Services.
Assist in reviewing processes and workflows to identify opportunities for Continuous Improvement.
Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
Work in conjunction with all colleagues in order to meet departmental quality standards and ensure a smooth flow of operation.
Comply with Group and Company Procedures and Policies.
Carry out any other duties / projects that may from time to time be assigned.
Requirements
Well developed organizational and time management skills.
Good verbal and written communication skills.
Basic MS Office skills.
Positive Disposition and Can-Do Attitude.
Strong interpersonal and communication skills.
Excellent client service and problem solving skills.
Ability to multi-task and maintain calm under pressure.
Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies.
Involved in formal technical training for corporate secretarial staff
Provide and organize training for other department’s staff on updates in the Listing Manual, Companies Act and/or Stock Exchange other rules which may impact other departments
Groom, coach and train Managers to enable them to carry out their roles effectively and efficiently
Identify a successor in line with Company’s succession planning development and invest time in providing leadership training and mentoring
Work with support departments e.g HR, IT on any new related initiatives. Example: Implementation of software for innovation to improve productivity
Provide staff with regular feedback and evaluation
Proactive in staff recruitment, development and career path planning
Responsible for ensuring that commitments to clients for listco and private limited companies are met with the utmost professional standards
Responsible for ensuring client management, client retention and client base expansion.
Responsible for overall client servicing of the team and accountable for any jobs lost due to controllable reasons, e.g., poor client service
Possess an in-depth knowledge of existing and potential clients, their industry and key contacts
Meet prospective clients and prepare fee proposals, including follow-through until the job is accepted (or rejected)
Responsible for billings and WIP. Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow-up on outstanding and doubtful debts, in order to increase collections
Review fee and propose fee increase, where appropriate.
Oversee preparation and co-ordination of the statutory registers, books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority (ACRA) and Inland Revenue Authority (IRA). For listed companies, necessary submission to, Stock Exchange and The Central Depository within the stipulated deadlines.
Oversee daily operations of the respective team members and ensure all communications with clients are supported by e-mails, outlining agreed upon action steps, responsibilities and deadlines
Participate in the preparation of budgets and forecasts and comparison with previous budget / forecasts
Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices and in line with industry practices.
Assist the Head or Director, Corporate Secretarial in daily operations both at a local and regional level
Assist Head or Director, Corporate Secretarial in strategic planning, recruitment and development of business unit’s performance. Contribute to the development and implementation of quality management strategies and plans
Undertake regional responsibilities, including developing regional businesses
Add-value at Managers’ meetings and assist Head or Director, Corporate Secretarial in following-up assigned action items in a timely manner
Requirements
Minimum of an ICSA qualified Chartered Secretary or holds an LL.B degree or equivalent related qualification with twelve (12) years of relevant and related working experience
Extensive and in–depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, Insolvency, Restructuring and Dissolution Act procedures and guidelines
Excellent interpersonal & negotiation skills
Strong communication / presentation skills
Ability to build team rapport with a willingness to share knowledge
Ability to lead and motivate a team of professional staff
Ability to Work in Harmony with Co-Workers
Ability to guide staff in technical matters
Ability to identify problems and issues and apply problem solving skills to provide solutions
Ability to prioritize work and meet deadlines
Ability to multi–task under pressure
Meticulous, organized, detailed and deadline oriented
Provide excellent client service ensuring clients receive prompt responses to requests and queries.
Develop an in–depth knowledge of existing and potential clients, their industry and key contacts.
Responsible for overall client servicing of the group, accountable for any jobs lost due to controllable reasons (e.g., poor client service) and act as named Company Secretary for clients
Maintain good client relationship with a KPI of attending meetings with clients at client office. Minimum of 2 key clients a month, in order to assess customer satisfaction for possible improvements and identify possible expansion of services.
Review fee and propose fee increase where appropriate.
Meet prospective clients and prepare fee proposals, including follow–through until the job is accepted and rejected.
Proactive in business development and marketing and coordinating with the Marketing Director to carry out marketing plans for the department.
Responsible for the maintenance of statutory registers and books for their portfolio of clients.
Oversee preparation and co–ordination of the statutory registers, books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority Inland Revenue Authority of Singapore, Stock Exchange and The Central Depository (Pte) Limited within the stipulated deadline.
Supervise daily operations of the group and ensure all communications with clients are supported by e–mails, outlining agreed action steps, responsibilities and deadlines.
Participate in the preparation of budgets and forecasts for the group and comparison with previous budget/forecasts.
Oversee credit control and prompt collection of debts for respective portfolio of clients. Work with Finance to follow–up on outstanding and doubtful debts.
Ensure prompt billing and responsible for WIP. Perform finalization of WIP cost and answer for write–offs. Ensure that the team of staff work within budget set for each job.
Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices.
Provide and organise formal training for Corporate Secretarial staff.
Groom, coach and train Supervisors / Seniors / Assistants to enable them to carry out their roles effectively and efficiently.
Involve in staff recruitment, mentoring, development and career path planning.
Provide staff with regular feedback and evaluation.
Provide up–to–date and accurate management reporting and attend Management meetings on ad–hoc and regular basis.
Work with IT on new IT initiatives for innovation and to improve productivity. Oversee projects, e.g., development of software, programs, etc.
Undertake new initiatives with HR, IT, Business Development, Training or projects involving work improvements over a year.
Be a team player and provide leave cover for fellow team members.
Set good examples and behave according to your role and title.
Requirements
Minimum: Qualified ICSA graduate or equivalent
Minimum 5 –7 years of relevant and related working experience
Strong written and verbal communication skills
Extensive and in–depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, Insolvency, Restructuring and Dissolution Act procedures and guidelines
Excellent client servicing skills and strong problem-solving skills
Strong Microsoft Office skills (especially Word) and good knowledge of View Point
Excellent organizational & interpersonal skills
Ability to lead and motivate a team of professional staff
Ability to build team rapport with a willingness to share knowledge
Ability to guide staff in technical matters
Ability to identify problems and issues and apply problem solving skills to provide solutions
Ability to prioritize work and meet deadlines
Ability to multi–task under pressure
Meticulous, organized, detailed and deadline oriented
Assist a Manager/Assistant Manager/Supervisor in handling a portfolio of clients, including liaising with auditors.
Handling full spectrum of corporate secretarial duties including company incorporations, registration of foreign branches & representative offices, striking-off of companies, preparation of directors’/ shareholders’ resolutions for on-going corporate secretarial matters for clients, application of employment passes, opening bank accounts and change of signatories, etc
Assisting in drafting and updating database of corporate secretarial precedents.
Ensuring compliance with relevant statutory and regulatory requirements by both the company and clients.
Other corporate or ad-hoc duties as required.
Requirements
Possesses Degree/Diploma in Business Administration or Law
Must have at least 2 – 3 years relevant experience preferably with experience in handling public listed companies.
Holding or currently pursuing corporate secretarial qualifications (SAICSA) would be advantageous.
Prior experience in corporate secretarial work is a great advantage but inexperienced candidates are welcomed as well
In-depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, procedures and guidelines.
Able to work both in a team environment and independently
Strong written and verbal communication skills.
Organised, detailed and deadline oriented.
Be flexible and adaptable in working styles
Pro-active manner, willing to offer new suggestions and share knowledge.
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