Singapore 2023 Budget

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Singapore 2023 Budget

As Singapore moved into a post-pandemic era, the Singapore 2023 Budget focused on building capabilities and seizing opportunities in a new era of global development. The budget centred on 3 key thrusts – growing the economy, strengthening social compact and building collective resilience. We’ve summarised the key changes that you’ll need to be aware of, in order to maximise the benefits for your company.

To discover insights and updates on the tax incentives announced that will implicate your tax planning, download our Singapore 2023 Budget Report.

If you have any questions relating to the information contained in this report, please contact our tax advisors via email or call us at +65 6536 5355.

Corporate Income Tax

Corporate Income Tax

Philanthropy tax incentive scheme for family offices

Tax Incentives

Increase in Buyer’s Stamp Duty rates

Increase in Buyer’s Stamp Duty rates

Enhancements to the Progressive Wage Credit Scheme (“PWCS”)

Enhancements to the Progressive Wage Credit Scheme (“PWCS”)

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The company secretary role is evolving in Singapore: find out how

The company secretary role is evolving in Singapore

The company secretary role is evolving in Singapore: find out how

Company secretaries were traditionally responsible for largely administrative duties, from taking minutes to filing annual returns, among other internal tasks. However, the role is evolving as corporate governance and organisational management become more rigorous and important. Thanks to the reimagining of business in the age of digital transformation, today, most of the administrative aspects of the role are undertaken by technology, leaving the Company Secretary to focus on advisory work and business development.

In Singapore today, the company secretary has a wide range of vital responsibilities across various business functions. They, therefore, play a key role in helping businesses comply and thrive.

This article explains the evolving role of company secretaries, and how a knowledgeable company secretary can help your business outperform the competition.

Why are company secretaries essential?

It is the responsibility of a company secretary to support business operations. This includes ensuring that the Companies Act and all relevant laws, rules & regulations are complied with.

Do not underestimate the value of a skilled company secretary if you want your business to prosper – especially in competitive markets. By elevating your governance practices, they can help improve your business’s performance while maximising benefits.

The services of company secretaries can include:

  • making sure your business is structured well;
  • advocating for the implementation of a comprehensive environmental, social and governance strategy, known as ESG in Singapore;
  • ensuring organisational compliance with all relevant laws, rules and regulations; and
  • rolling out progressive corporate governance practices.

Because they help ensure companies achieve their goals with determination and transparency, company secretaries are commonly regarded as ‘the voice of reason’ in a business.

CompanySecretary

The duties of a company secretary in Singapore

Asia-Pacific (APAC) countries have varying laws, rules and regulations for company secretarial matters. By law, all new companies in Singapore are required to appoint a company secretary.

Typical routine company secretary duties include:

Planning annual general meetings
Attending and taking minutes of board and board committee meetings
Preparing and filing annual returns
Conversing with directors and shareholders
Attending to the division, consolidation and transfer of shares
Updating secretarial records, including statutory registers
Updating the board on regulatory changes

Company secretaries can aid your business at any stage of its life, whether you are starting a business in Singapore or shutting your doors.

What role does the company secretary currently play?

Originally, company secretaries had a low level of authority. But today, they are highly knowledgeable about local laws, rules and regulations that companies are subject to. Directors and shareholders often seek the company secretary’s opinion on how to address business compliance related issues, which indicates that the position has evolved into a crucial advisory role for businesses.

In recent years, guiding the board on ESG matters is a new focus area for company secretaries. The most reputable company secretaries have had to work hard to achieve the level of knowledge required. This ESG proficiency includes a deep understanding of how ESG relates to company strategy, financial statements, and possible business implications.

ESG performance support

Now that investors, regulators and consumers have high expectations for strong ESG, companies in Singapore are under pressure to display good governance. A 2020 KPMG survey found that sustainability reporting throughout APAC grew from 78–84% since 2017.

Given their extensive engagement with the board and company operations, skilled company secretaries are vital when it comes to making ESG strategies a success.

Company secretaries often help drive ESG performance by:

  • working closely with sustainability personnel to mitigate risks and capture opportunities;
  • assisting with the implementation of best-practice ESG measures (e.g. whistleblower protection policies)
  • establishing routine ESG auditing;
  • ensuring honest ESG reporting in communications materials; and
  • complying with ESG regulatory requirements

Regulatory compliance support

One of the company secretary’s core duties is to stay on top of all relevant laws, rules and regulations. Directors and senior management must be able to rely on the advice of the company secretary.

Furthermore, company secretaries help organisations plan for potential changes in relevant laws, rules and regulations.

Your company secretary can help promote regulatory compliance in several ways, including:

  • ensuring timely submission of transactions to the Accounting and Corporate Regulatory Authority (ACRA);
  • organising board and shareholder meetings, and minuting such meetings;
  • preparing shareholder and board resolutions;
  • notifying ACRA of any changes to statutory information;
  • maintaining compliance with the Listing Rules of Singapore Exchange Securities Trading Limited (“SGX-ST”) or the SGX-ST Listing Manual Section B: Rules of Catalist, as the case may be; and
  • producing corporate governance reports for publication in annual reports.

Capable company secretaries can provide practical compliance solutions without requiring excessive expenditure of resources by harmonising their own experience with leading-edge technology.

Prominent challenges in the company secretarial function

Adaptability and advanced communication skills are crucial traits to seek when selecting a company secretary. When it comes to addressing complex company secretarial matters, these qualities are essential.

The three primary obstacles that company secretaries may encounter today are as follows.

1. Monitoring shifting regulatory landscapes

Ensuring organisational compliance in the face of continuously changing regulatory systems is the biggest challenge for company secretaries. As a way to support ongoing compliance, they usually take the initiative to communicate with authorities on a regular basis.

Company secretaries can be a critical conduit between businesses and regulators. By securing knowledge of legislative changes in advance, they can help your company prepare for changes before the changes are implemented.

As a result, there is no need to frantically adjust processes or check off requirements once new rules are introduced.

2. Providing compliance solutions that are tailor-made

The most effective compliance framework for your company will depend on a range of factors, including its size, location, industry and listing status. It is important that company secretaries are able to deliver custom business solutions that adhere not only to the organisation’s constitution, but also the Companies Act and any other relevant laws, rules and regulations.

When properly tailored, a compliance framework can help an organisation function ethically and successfully.

3. Cultivating buy-in among stakeholders

On some occasions, businesses fail to understand the benefits of appointing a capable, well-respected company secretary. This is often reflective of a weak compliance culture in which the opportunities that stem from good compliance are not recognised.

It is the company secretary’s duty to supervise regulatory compliance efforts throughout the business. They need to engage with directors, shareholders and employees to help them understand:

  • the ‘why’ behind relevant statutory, regulatory and corporate requirements;
  • the reasons why compliance with these requirements is necessary; and
  • the advantages that strong compliance can have for a business.

For peace of mind that your organisation continues to maintain a high level of compliance, appoint a company secretary that has the same values system as your organisation and believes that strict compliance is integral to business success.

Compliance

Seek a company secretary you can depend on

By working with a reliable corporate services provider, many organisations are finding they can better streamline their operations. In addition to corporate secretarial services, these can include help with share registry and employee stock ownership plans (ESOP), as well as accounting and payroll. Having external support with company compliance also provides high-level personnel with more time to progress expansion goals, and greater opportunity to increase business effectiveness and profitability

With a corporate secretarial services provider supporting your business, you can:

    Trust that your company incorporation is well managed
    Maintain multi-country compliance through a single contact person
    Increase the efficiency of compliance with cross-border operations
    Benefit from business expansion advice
    Preserve money and time due to a lightened administrative load
    Funnel more resources into your main business goals

    If you have plans to expand your business throughout APAC, it is important to anticipate the differing sets of laws, rules and regulations each region will present, as well as the cultural nuances you will encounter. You must also abide by any legal requirements imposed on any collaborations you enter into in a foreign jurisdiction.

    Businesses whose company secretary lacks the necessary skills, qualifications or attitude to promote strong corporate governance are at risk of being fined for non-compliance of any relevant laws, rules and regulations.

    Know that if you partner with separate corporate advisory services in multiple countries, this may make your operations more complicated. To help simplify your processes, it may be better to engage one provider that runs a number of local offices across APAC.

    GlobalAPAC

    Give your company a competitive edge

    For companies with plans to grow, BoardRoom offers a range of corporate services to support successful expansion. We maintain up-to-date knowledge of local regulatory landscapes and industry best practices, so you can trust us to provide expert advice from start to finish.

    If you are wondering how to appoint a company secretary in Singapore and would like information about BoardRoom’s world-class corporate secretarial services, please contact our specialists today.

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    Fast-track business growth with a seamless transition to outsourced accounting services

    Fast-track business growth with a seamless transition to outsourced accounting services

    Fast-track business growth with a seamless transition to outsourced accounting services

    If your company has plans to expand throughout the Asia-Pacific region (APAC), outsourced accounting services can promote smooth business growth in a volatile economic environment.

    Considering the complexity of the accounting function, it is not unusual for business leaders to feel daunted at the prospect of engaging an external team. In this article, we discuss the ways that outsourcing supports a smart business model and the steps you can take to ensure a seamless transition process.

    Why outsource accounting?

    The many benefits of outsourcing bookkeeping and accounting mean it is becoming an increasingly popular option for APAC businesses. In fact, a 2020 global study found that almost half of finance accounting professionals are considering outsourcing more processes.

    There are three main reasons for this trend.

    1. Access to expertise and experience

    Firstly, outsourcing provides access to trained professionals who possess a high level of relevant knowledge and skill — qualities that are not always easy to attain through recruitment.

    “Companies often want to move to outsourcing because they’re looking for professionals who can help them improve their processes,” says Yang Shuzhen, Accounting Director for BoardRoom.

    Operational teams and managers are usually tied up in day-to-day matters, which makes it harder to look at processes objectively and identify opportunities for improvement. This is just one area where an external team can help.

    “And with COVID hitting the world, lots of people have moved back to their home countries,” Shuzhen points out. “This means the labour market is very tight, so many businesses are no longer able to look for the necessary expertise and experience in their own countries.”

    2. Quick, reliable service

    Secondly, accounting outsourcing provides immediate, effective support at a time when turnover of finance staff is high. “A lot of financial professionals want to take a break or try a totally new industry,” Shuzhen says. “So people are leaving, and in many cases, companies are not able to replace them at the same speed.”

    This can result in insufficient handovers as well as staff shortages, where transactions and processes become undone. Businesses facing these challenges will thus turn to an external firm that will have a pool of trained, professional accountants ready to assess the situation and take over the processing.

    “They need people who are experienced enough to not only take over their accounting tasks but also advise them moving forward,” Shuzhen says. “An external team can help you establish standard operating procedures and internal controls, which are critical for success.”

    Quick Reliable Service

    3. Support for digital transformation

    The accounting industry is undergoing a period of major change, with digital transformation opening up opportunities to turn data into actionable business insights. The finance function is now expected to help progress strategic business goals in addition to completing transactional tasks, which means the necessary skill set for finance professionals is evolving.

    A 2020 Deloitte study found that finance’s new role as a strategic business partner will require businesses to balance human and machine-based competencies while also embodying the four qualities of future-ready companies: analytical, adaptive, agile and anticipatory.

    The data analytics skills and technological expertise required to achieve this can be difficult to maintain internally, which is why many businesses are engaging premium accounting firms as a solution.

    The impacts of the COVID-19 pandemic have increased demand for outsourcing even further, with the global finance and accounting outsourcing market expected to reach USD 53.4 billion by 2026. This is mainly due to an industry-wide desire for streamlined solutions and stability in uncertain times, which is exactly what corporate services firms can provide.

    The challenges of in-house accounting

    There are two key reasons as to why APAC businesses are moving away from in-house accounting.

    It is labour-intensive

    Recruiting, training and managing a finance team takes time — as does expanding the team as your business grows.

    “A firm that’s rapidly expanding will see a lot of resources going towards training the team, keeping morale up and ensuring the team is functioning well,” Shuzhen says. “This is important because good financials and timely reporting help the business when stakeholders are making decisions.”

    But resignations can be tough on a team. Businesses may spend time on a proper handover and training for the new team, but there will be a learning curve, so it is unlikely they will have the same input as the previous team. There is also no guarantee that the workers will stay for multiple years.

    “When these transitions become frequent and handover periods are tight, deliverables may be affected,” Shuzhen says.

    It is difficult to adapt to technological change

    Digital advancement across APAC is putting pressure on internal teams to adopt new accounting systems that are more complex than traditional ones.

    While this adaptation is important for ongoing productivity, staffing shortages brought on by the Great Resignation mean there is often not enough time to ensure new systems are implemented in a correct manner. As a result, the new software can become more of a hindrance than a help, resulting in further delays and expenditure.

    An expert accounting partner can communicate effectively with software vendors to ensure new systems are properly customised to suit your business. They can also coordinate a rollout of the new software that’s both strategic and trouble-free, ensuring the most important solutions are implemented first.

    How to outsource accounting services

    For a straightforward transition to outsourced accounting services in Singapore, we recommend following these steps:

    1. Reflect on the accountancy challenges you are currently facing and what you are hoping outsourcing can solve for you.
    2. Assess the budget you have available for accounting outsourcing.
    3. Contact a reputable accounting services provider. They will talk with you to understand your current situation, help you gather all the necessary information and advise you on the next steps.
    4. Enquire about accounting software solutions the firm provides to determine the most suitable one for your business.

    A skilled provider will attend to the critical tasks that need attention first. Once these are under control, they will then work with you to devise a holistic end-to-end accounting solution to suit your business and provide personalised guidance thereafter.

    To promote smooth and efficient communication with your provider, it is also worth considering who in your organisation is the best person to liaise with them directly.

    The appointed person could be either a finance manager, CEO, business owner or a director: the most important thing is that they have strong finance knowledge and are able to discuss financial matters in detail. This will also help ensure the resulting solutions are tailored to your needs.

    Accounting Professional

    Choosing the right provider for your business

    Your accounting services provider should seamlessly integrate with your business and have a thorough understanding of your challenges, just as an in-house team would. Essentially, your partner should provide all the advantages of an in-house team without any of the drawbacks.

    A full-service firm will be able to take over all aspects of your accounting and bookkeeping, from your accounts receivable and payable to your general ledger and financial reporting. They will also be able to provide business support in other additional areas such as cash flow management to help your company reach its goals.

    “At BoardRoom, our accounting service goes beyond transactional processing,” Shuzhen explains. “Financial data can be very useful, and we make full use of this data when advising our clients.”

    It is important to seek an experienced firm because they will be able to quickly and easily identify effective solutions for any accountancy challenges you are facing. Also, you will be able to trust that the next time your company is audited, it has followed all the correct protocols.

    What to avoid when outsourcing your accounting

    If you are considering transitioning to accounting outsourcing, avoid delaying your decision.Businesses often waste resources trying to solve accounting problems on their own when an external services provider could have stepped in much earlier and applied solutions in a shorter time frame.

    Financial obligations and issues can quickly accumulate, even if the entity is small. So if you are setting up a new entity or branch in a neighbouring country, it is best to engage an external team right from the start to ensure the right accountancy processes are in place.

    The longer you wait to outsource, the more complex and time-consuming it can often be to organise your finances.

    Financial Accounting

    How can outsourcing fast-track business growth?

    If your company has plans to expand, an accounting services provider can be an invaluable business partner on your growth journey.

    They will be able to assist you by:

    Providing detailed advice and accurate data at any time (so you can make timely decisions)
    Preparing reports for potential investors
    Preparing financial ratios so you can have timely conversations with banks

    An accounting partner can also help establish internal accounting controls at your headquarters and roll these out within finance units in other countries. Having consistent internal controls in place across your regional locations means you can easily generate accurate group-wide data at any time of the year.

    Ensure multi-country compliance

    Another way accounting partners support business growth is by ensuring full regulatory compliance, including the preparation and filing of statutory reports.

    In terms of your Singapore obligations, they will ensure all SFRS are met and GST returns are filed on time. Other APAC regions will have different regulatory systems, and some are quite demanding and complex.

    By consolidating taxes with a global firm, you can have confidence your business is meeting its local compliance requirements on an ongoing basis.

    Begin your transition to accounting outsourcing

    No matter where you are on your expansion journey, preparing your accounts is vital for ensuring a smooth and profitable trajectory.

    To find out more about BoardRoom’s world-class accounting and bookkeeping services, as well as our complementary payroll outsourcing service, please contact us.

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    SG AGM Trends Report (2022 Edition)

    SG AGM Trends Report Banner

    SG AGM Trends Report (2022 Edition)

    Emerging trends which will shape the future of general meetings in Singapore

    Regulations, the adoption of technology-driven solutions and shareholders’ behaviours have changed during the pandemic. Will these changes be permanent, or will companies return to their old ways?

    To understand how these will impact general meetings moving forward, download and read our analysis of data gathered from 2019 to 2022.

    2022EditionCover
    Download Singapore’s Trends Report (2022 Edition)

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    Is a 4-day work week feasible today?

    Is a 4-day work week feasible today

    Is a 4-day work week feasible today?

    The latest buzzword in the corporate world is the 4-Day work week. According to a survey conducted by Indeed, 88% of Singaporean employees supported the push of a 4-day work week with the same salary.

    The 4-day work week has been touted as a solution to improve work-life balance without sacrificing productivity, but does it work for all organisations?

    Click the video below to listen as our Chief People Officer, Stephen, shares his views on the 4-Day work week.

    Click to play video

    The key questions Stephen answers are:

    • Does a 4-day work week work for all industries?
    • What are the potential challenges for organisations wanting to implement a 4-day work week?
    • Which 3 key areas should organisations look into when implementing a 4-day work week?

    About Stephen

    Stephen has three-decades of human capital experience in the professional services industry. Previously a Partner and HR leader from Big Four firm KPMG, Stephen is a passionate leader who believes in the optimisation of human potential, and promotion of empathy and humility as a central theme in managing the organisation’s most prized assets. He possesses consulting, strategic and operational experience in the talent agenda. His forte lies in the development and delivery of people and transformational solutions, with a specific emphasis on the recruitment, development, management and retention of talent.

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    5 ways to build trust in your organisation

    5 ways to build trust in your organisation

    5 ways to build trust in your organisation

    Building trust in your organisation

    How do we keep our employees from joining the Great Resignation? Studies have shown that trust is key to attracting and retaining talent, key to building a sustainable business.

    Why is trust so important?

    A 2015 study by Interaction Associates showed that high-trust companies “are more than 2½ times more likely to be high performing revenue organisations” than low-trust companies.

    How does trust drive economic value?

    Trust helps attract and retain talent, which is key to driving economic value in an organisation and ensuring its sustainability in the long term.

    In a study done by Paul J. Zak, neuro-economist and author of “Trust Factor: The Science of Creating High-Performance Companies”, it was found that compared with people at low-trust companies, people at high-trust companies report:

    Payroll outbound 2B Trust eDM graphic

    Results of leaders who build trust

    Organisations with a high level of trust have: 

    01

    Engaged & collaborative employees

    02

    Low voluntary turnover rate*

    03

    Employees who are more productive employees

    *According to research from The Great Place to Work Institute and Fortune, companies that rank in the Top 100 Best Companies to Work For have a voluntary turnover rate that’s half the rate of their industry peers.

    These factors are imperative to building a successful business, especially in an economic downturn and talks of a recession. How then can leaders build trust effectively?

    2B Trust Infographic

    Besides building trust with employees, organisations also have to understand other stakeholders’ values to succeed in the long term. Click here to read about how to earn trust with a values-led approach to business operations.

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    Benefits of adopting an equitable remuneration policy

    Benefits of adopting an equitable remuneration policy

    Benefits of adopting an equitable remuneration policy

    Addressing pay equity in one’s organisation is a process that starts with what fair pay means to your organisation, where you’re falling short, and what you have to do to address those issues. Even after the implementation of an equitable remuneration program, how then do you ensure that your organisation’s remuneration program stays competitive and relevant?

    With more than thirty years of HR experience, Stephen Tjoa, BoardRoom’s Chief People Officer, shares with us his perspective on an equitable remuneration policy in this video.

    In this video, Stephen answers:

    • What is the essence of an equitable remuneration package?
    • What are 3 key benefits for organisations to adopt an equitable remuneration policy?
    • What can organisations do to maximise the benefits of their equitable remuneration policy?

    Click to play video

    About Stephen

    Stephen has three-decades of human capital experience in the professional services industry. Previously a Partner and HR leader from Big Four firm KPMG, Stephen is a passionate leader who believes in the optimisation of human potential, and promotion of empathy and humility as a central theme in managing the organisation’s most prized assets. He possesses consulting, strategic and operational experience in the talent agenda. His forte lies in the development and delivery of people and transformational solutions, with a specific emphasis on the recruitment, development, management and retention of talent.

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    How to successfully manage a multigenerational workforce

    How to successfully manage a multigenerational workforce

    How to successfully manage a multigenerational workforce

    Age-diverse teams have become commonplace in the corporate sphere, meaning organisations now have a variety of ideas, skills and perspectives at their disposal.

    But leading a multigenerational workforce is not an easy task. Find out how your human resource (HR) teams can support management staff to create an inclusive workplace that benefits all.

    The five working generations

    Leaders of age-diverse teams need to understand the defining characteristics of each generation — the values, motivations and working styles they typically possess. While not all workers are the same, some key elements are common amongst generations.

    Traditionalists

    Known for their dedication and commitment to their jobs, most traditionalists worked in post-war labour-intensive roles and have now reached retirement age.

    Before 1945

    Baby Boomers

    Members of this generation typically hold high-ranking positions because they have been in the workforce for longer. They are loyal and collaborative, and favour real-time verbal communication. As they approach retirement, they are keen to share their wisdom and traditional worth ethics with younger employees.

    1946–1964

    Generation X

    This generation values achievement, respect in the workplace and flexibility. They prefer working in the office, communicating by phone and email, but also enjoy the benefits of work-life balance. They often have an established career and welcome opportunities to mentor staff.

    1965–1976

    Millennials

    These independent workers are beginning to enter managerial positions and are ascending the corporate ladder. Considered the driving force of today’s workplace, this generation is motivated by purpose and a desire to learn. They value interaction and feedback, and prefer digital communication over phone calls.

    1977–1995

    Generation Z

    New to the workforce, this generation takes social responsibility seriously and wants to make a real impact through their work. They prefer communicating via video conferencing for the personal experience it provides.

    After 1995

    Remember, while the above traits are common among the respective cohorts, individual preferences will vary. To ensure you’re leading a multigenerational workforce to success, you’ll also need to factor in the individual needs of your team and your workplace environment.

    Key benefits of a multigenerational workforce

    Multigenerational

    BoardRoom’s Chief People Officer, Stephen Tjoa, says multigenerational workforces present rich opportunities for coaching and mentoring.

    “There’s a general perception that the younger generation is proficient with new technologies, while mature workers have a wealth of institutional knowledge about traditional approaches to decision-making,” he says. “By mixing different age groups in the workplace, organisations ultimately benefit from a wide range of expertise and experience.”

    A multigenerational workforce can also create a culture of innovation and progress.

    “This is especially true when employees feel they can share their ideas freely and participate actively to pursue business transformation through collaboration,” says Stephen.

    Key communication challenges of a multigenerational workforce

    According to a 2018 Randstad study, almost half of Singapore employees and job seekers found it hard to communicate with colleagues from different age groups.

    “This is largely attributed to differences in preferred communication styles,” Stephen says. “While more mature generations are used to speaking face-to-face or picking up the phone, younger generations are inclined to use texts and the plethora of social media channels and apps to communicate with others.”

    If left unaddressed, the digital divide between younger workers and Traditionalists can disrupt the sharing of information and lead to misunderstandings.

    Strategies for fostering a positive environment

    HR teams can help nurture an environment of respect and collaboration by:

    Creating opportunities for intergenerational learning

    Team exercises that align people to a common purpose can help break down stereotypes and promote understanding. One option is to hold group discussions on topics that affect all parties. (You might ask them to brainstorm solutions to the common challenge of achieving work-life balance.)

    Facilitating mentoring

    Take inventory of the competencies and expertise available in your team. Cross-training employees through mentoring and reverse-mentoring will help elevate the contributions of staff members at all levels.

    Encouraging open communication

    Opening the dialogue between generations can help foster a greater understanding and higher level of respect amongst employees of all age groups. It is important for all ages to share thoughts and opinions together, creating a positive and collaborative work environment.

    How leaders can manage expectations

    Leaders can help address multigenerational workforce challenges by:

    • articulating the organisation’s employee value proposition (EVP)
    • eliminating employment bias by implementing solutions that remove unconscious bias; a simple fix like removing names from CVs can have a large impact
    • having a core philosophy of rewarding employees based on performance, not personal attributes, through a robust Key Performance Indicator (KPI) model
    • providing flexibility to suit changing work preferences
    • nurturing an inclusive culture
    Multigenerational

    How HR can support collaboration

    Some leaders may find it difficult to manage the younger generations, but with Millennials set to make up 75% of the global workforce by 2025, it’s a critical endeavour. HR teams can help leaders navigate this challenge by highlighting the importance of:

    Demonstrating a values-led approach to business operations
    Offering flexibility (ie. work anytime, anywhere)
    Prioritising harmonious work-life integration
    Communicating openly, requesting feedback regularly and communicating the ‘whys’ behind decisions made
    Embracing technology in all operations
    Recognising and rewarding staff beyond compensation
    Investing in employees’ potential

    How to implement your solutions successfully

    Stephen says the key success factors of leading a multigenerational workforce are planning and prioritisation.

    “First and foremost, it is important to establish baseline expectations by conducting a culture and climate survey,” he says. “This will help gauge employees’ current engagement with the organisation and their future expectations and aspirations.”

    The survey would need to gather feedback on the following:

    Employment terms
    Compensation
    Benefits and bonuses
    Work-life balance
    Training
    Policies and programs
    Performance and development
    Career aspirations
    Trust levels
    Interactions with managers, colleagues and direct reports

    “The objective here is to establish a strong feedback culture and demonstrate your commitment to listening to the employee voice,” Stephen says. “There must also be a commitment to sharing feedback with staff and explaining what management intends to do with it — and by when.”

    This exercise will build trust, leading to greater participation, accountability and commitment among employees.

    Embracing diversity is the way forward

    When generational differences are embraced and all employees feel safe, recognised and valued, organisations benefit from a united workforce that’s engaged, productive and motivated to achieve.

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    Flexible working: a new business imperative in the war for talent

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    Flexible working: a new business imperative in the war for talent

    Flexible working is no longer a unique perk offered by trendy startups and technology giants. It is now a business imperative for any organisation and encompasses much more than just a remote work lifestyle. Companies that ignore people’s wishes for flexible working arrangements, including flexible leave and benefits, are missing out on retaining and engaging their current employees, boosting their employer brand and, ultimately, attracting top talent.

    Flexible working environments are a chief concern across the Asia-Pacific region. A recent study by the Institute of Public Studies (IPS) found that 1 in 2 Singapore workers believe flexible work arrangements should be the new norm. But flexible work is now defined beyond a hybrid office environment. Employees are seeking flexibility to maintain better work-life balance, requesting flexible leave policies, benefits, and working hours.

    Failing to implement flexible working arrangements may result in your top talent walking out the door. And replacing those people is becoming increasingly difficult. Over half of Chief Human Resources Officers (CHROs) reported the shortage of critical talent as the No.1 trend impacting organisations. HR experts warn that businesses that refuse to offer flexible work options could be losing out on up to 70% of job seekers.

    Changing your policies overnight to accommodate flexible work, however, isn’t easy. We’ve put together our top tips to help you identify how flexible benefits might work in your organisation and how to create a positive work-life balance for your employees.

    What is the meaning of flexible working?

    By definition, flexible working is a shift away from traditional working models to adopting more versatile arrangements, such as staggered working hours and the option to work remotely. Most organisations acknowledge the importance of work-life balance and have been practising flexible work arrangements for some time. Things like part-time hours, job sharing, and time in lieu all constitute flexible working.

    Post-pandemic, a common example of flexible working in Singapore is a split or hybrid work week. This is when people spend two days in the office and three days at home (or some such combination). Flexible working hours are also more common nowadays, where employees have the option to come into the office between a specified time bracket and leave after they have completed their necessary time in accordance with when they came in.

    But flexible working can also be presented in other ways, and your employees are searching for solutions to help improve their work life balance.

    What are the benefits of flexible working?

    The benefits of flexible working are wide-ranging for employers and employees alike.

    Some benefits for both parties include:

    • Work/Life Balance: With the option to manage their own time effectively, employees can balance their personal commitments with their work duties, providing them more time to focus on the things they enjoy or need to take care of outside of work. This could involve attending gym classes, picking up their kids from school, and so on.
    • Employee Retention and Satisfaction: When presented with flexible options when it comes to work, employees feel more respected and understood by their employers, which translates to increased loyalty and commitment.
    • Productivity and Motivation: Flexible working allows team members to tackle their tasks more effectively, where they have the choice to work from environments they are more comfortable in or at times when they are most productive.
    • Alleviated Stress: Employees are less likely to experience burnout or feel high levels of stress if they are allowed to work more flexibly.
    • Autonomy: Many employees fail to work well under pressure or when they feel as if they are being micromanaged. Flexible working allows for a level of autonomy where employees can manage their own work and feel trusted by their employers to get the job done.
    • Successful Recruitment: Potential candidates in the modern workforce are more likely to accept a job offer if the package includes flexible working options, such as hours or remote working benefits.

    What are some examples of flexible working?

    Flexible working hours

    Allowing employees to stagger start and finish times to suit their schedules can make a big difference to their workstyle and efficiency. This gives staff an opportunity to work at a time that best suits their lifestyle, providing it doesn’t impact productivity. If you decide to offer flex time, it might be best to allocate a few hours during the week where all employees should be online simultaneously, or schedule a regular check-in so everyone is on the same page.

    Medical leave without certification

    This can be a fairly simple change with a significant effect. Not asking for medical certification when employees are sick helps build trust, and shows flexibility and understanding from the employer.

    Condensed schedules

    This could be anything from a four-day workweek to a nine-day fortnight. Allowing staff to work fewer hours can promote greater productivity. It gives your employees a chance to improve their work-life balance and also helps the business financially.

    Unlimited leave

    Offering employees unlimited leave is a trend with technology giants Netflix, Adobe and Hubspot. They offer unlimited paid time off (within certain parameters) to align with their strong employee-focused policies. While this is not sustainable for most companies, you may like to adopt a flexible leave approach that works for your business. It is important to note that most employees will not take advantage of this policy, and they will feel higher levels of appreciation towards the company and use their leave respectfully in turn.

    Birthday leave

    Everyone loves a day off for their birthday, so why not offer it as an extra paid day off for all employees? This small cost to the business could be the deciding factor in recruiting and retaining skilled employees. It sends a clear message that the company supports and actively promotes your health and wellbeing.

    FLEXCATIONS & WORK TRAVEL

    Giving your staff the opportunity to combine work with personal travel allows them to maximise their vacation time without it impacting work schedules. An example of this could be an employee traveling to their holiday destination on a Thursday night, working remotely on Friday and then starting their holiday at 5pm that day. In doing so, the employee can maximise their time away without any impact to their productivity.

    Temporary changes in schedules

    Allowing employees to make temporary changes to their office hours, reducing to part-time for a short period or taking on more hours when needed, gives them the flexibility to work around personal or family commitments while still staying loyal to the organisation.

    Lifestyle or recreation leave

    Granting employees leave to pursue interests or activities that are important to their wellbeing. This might include sporting activities, volunteering opportunities or health and wellness activities.

    BUILD A FLEXIBLE WORKING/BENEFITS POLICY THAT WORKS FOR YOUR ORGANISATION

    Understanding the many different ways to apply flexible opportunities will help you foster a strong sense of company loyalty and respect. Empowering your leaders to deliver these flexible benefits builds rapport and strengthens connections amongst teams.

    With greater flexibility comes greater loyalty

    Despite an overwhelming push from workers to offer more flexibility, some organisations are still resisting. A study by Ernst & Young revealed that 35% of employers want all of their employees to return to the office full-time post-pandemic.

    Fears around lack of oversight, impact on collaboration efforts and challenges in making flexibility equal for everyone make it difficult for some to embrace flexibility in the workplace. But starting small is better than no start at all. Take a look at what simple changes you can implement and let your employees guide you in building a flexible workplace model that works for them.

    Improving employee wellbeing and building trust

    Beyond the benefits of increased retention, job satisfaction and worker engagement, perhaps the biggest payoff for organisations offering flexibility is building trust.

    Trusting your staff to work when they say they will is one of the most empowering things you can do for your people. Without the constant supervision of their bosses, people feel more in control, more autonomous and empowered.

    In offering flexible leave and benefits, employers can not only show their loyalty and appreciation to current employees, but also appeal to new candidates, widening your recruitment pool.

    How to introduce flexible working into your organisation

    Before you research all the ways you can offer flexibility, it’s important to step back and consider the basics.

    Understand what flexibility means for your company and team

    Just as your organisational and employee values need to be fundamentally aligned, so do your flexible working arrangements. Without understanding what flexibility means for your people and how they want to shape it, you may be creating ‘benefits’ that people aren’t interested in taking up. Or, worse still, you may create the illusion of bias by offering flexibility to some but not others.

    You can use engagement and pulse surveys to uncover the key issues around flexibility for your people. What are they struggling with? What would make the biggest difference to them right now? And how do they view flexibility at work in their own roles?

    It’s also important to consider generational differences, particularly if your organisation is demographically diverse. Given that most companies now have as many as five generations of workers, it’s likely that everyone’s ideas around flexibility and what is beneficial for them are going to differ. Flexibility to someone in their 20s is unlikely to mean the same thing as it does for someone in their 60s.

    How do flexible benefits work?

    One way that organisations are tackling this issue is with flexible benefits. Here’s a quick rundown of how flexible benefits work.

      The organisation provides a set of benefits outside people’s regular wages (for example, health insurance, extra leave, on-site daycare).
      The organisation determines the total monetary amount of benefits that can be taken.
      Employees can then pick and choose a combination of the benefits that are most valuable to them.

      Offering these types of flexible benefits can be a good way to ensure people are getting value from the benefits you’re offering.

      It’s important to note that in Singapore, organisations that want to offer flexible benefits must ensure they are correctly reflecting the value of the benefits in Central Provident Fund (CPF) payments. It may be worth getting the help of a trusted HR and payroll advisor with knowledge of the local regulations, as the rules are complex and can be confusing.

      Assess your organisation’s readiness for flexible working

      Review the purpose, mission and realities of your business. How much flexibility can you put into your essential services and what kind of flexibility makes sense for your organisation?

      What will the initial impact be on your employees and how will you manage this impact? Having the answers to these questions will allow for a smoother transition and greater acceptance of flexible leave and benefits.

      Some flexible benefits and leave policies might happen overnight, while others will take time. Building the right framework and gauging employee perspective and support is crucial.

      It’s important to examine your current systems and ensure any new initiatives can be integrated. There may also be knock-on effects of introducing new flexible ways of working, for example, the implications of withholding tax in certain jurisdictions. It can be wise to get expert advice from a trusted corporate services provider.

      Look at business contingency plans and practical implementation methods

      Having a robust strategy and contingency plan for any flexible work arrangement is essential. It’s important to mitigate any risk to both employees and the company when any new framework is implemented.

      Work with your leaders to ensure work can continue seamlessly. What processes do you need to put in place to minimise disruption?

      Consider hiring an external expert who can advise on implementing flexible policies. They can help review the complexities with the leadership team and ensure executive alignment to advise on possible solutions.

      As always, consistent communication about the purpose and practicalities of flexible work is key. Sometimes the biggest hurdle is the last hurdle, which is often communicating why you’re doing what you’re doing. Although with flexible working, and the many benefits it offers, this shouldn’t be too difficult, provided you’ve taken the time to really understand what flexibility means to your employees.

      FlexibleWorking3

      Take small steps to a build a more flexible workplace

      Flexible working isn’t just a pandemic-related side effect — it will fundamentally shape how we work in the future. And in many ways, it already has. Singaporean organisations that take notice of it and implement flexible working arrangements now, such as working hours and flexible leave policies, will benefit from better retention rates, more engaged and productive employees, and a stronger employer brand.

      But don’t be tempted to implement a blanket policy or copy a model from another organisation.

      It’s important to create the right type of flexibility for your organisation. Find out what flexibility means to your people, consider your business needs and find a solution that works for your company.

      Remember, you can start small when introducing flexibility into your workplace.

      It doesn’t have to be a bold shift. You can introduce flexibility in incremental phases or start with small initiatives. These initiatives might include closing the office at 4pm on a Friday or giving someone the day off on their birthday. Sometimes the smallest gestures can have the biggest impact on your people.

      What does flexible working look like in your organisation now and where would you like to be?

      Enhance productivity and employee satisfaction

      To implement flexible working arrangements with minimal disruption to current operations, one approach is to improve the efficiency of existing workflows and reduce manual labor hours. BoardRoom’s team of experts help to take the stress off your HR team by optimising your payroll processing, which reduces payroll error and in turn employee dissatisfaction. Reach out to us to discuss how you can benefit from our experienced payroll specialists.

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      Now is the time for business transformation in APAC

      Business Transformation

      Now is the time for business transformation in APAC

      In the wake of COVID-19, companies around the world are scrambling to adapt to rapidly changing corporate landscapes. Traditional working models are no longer effective, forcing business leaders to make quick decisions amid widespread uncertainty.

      But with major disruption comes major opportunities for business transformation and expansion.

      This is especially true in the Asia-Pacific (APAC) region. The perfect storm of aligned attitudes, economic promise, consumer engagement and technological advancement culminates in huge potential for businesses of all sizes to not only recover but flourish.

      A bright future lies ahead

      Despite the ground-shaking impact of COVID-19, APAC’s corporate sector remains dynamic. The region’s enormous internal markets, plentiful resources and wide consumer reach have provided fertile ground for a multitude of homegrown innovators and disruptors to thrive. To name just a few, think WeChat, Grab, Alibaba and Tencent.

      APAC businesses have long been hungry for progress, and this collective fervour likely bolstered the region’s resilience through the pandemic. Asian GDP remained relatively stable when compared with other major economies, contracting by just 1.5%, while Europe and the United States experienced falls of 6.1% and 8.9%, respectively. Local businesses continued to scale up during this time, encouraging forward momentum that will be vital for recovery in the years to come.

      Bright future

      Optimism across the region

      The remarkable drive of APAC business owners may be due to their enduring optimism. Corporate Asia is known for its desire to work hard, achieve higher and seize opportunity.

      Despite post-pandemic uncertainty, a 2021 Sun Life survey of 2,400 SME business owners found that:

      • 74% expected their organisation’s financial position would improve in the next year
      • 70% expected the national economic situation to improve in the next year.

      This positive outlook may be why 84% of respondents planned to expand their business in 2022.

      Opportunities abound

      Opportunities Abroad

      Local governments in APAC tend to share the progressive attitudes of their commercial counterparts, especially when it comes to digital innovation and economic recovery.

      Supportive initiatives like Singapore’s Smart Nation continue to be introduced across the region, creating valuable opportunities to collaborate with local partners.

      The positive outlook for Asia’s economic growth is further buoyed by a growing consumer class: MGI research indicates that 70% of Asia’s total population is expected to be part of the consuming class by 2030 — up 15% since 2000.

      APAC is also uniquely positioned to leverage the digital boom that is revolutionising the business-to-consumer landscape. During the pandemic, 60 million people became online consumers in South-East Asia alone.

      How businesses can realise their full potential

      Companies doing business in Asia have a rare opportunity to use the region’s post-pandemic optimism as a catalyst for expansion. According to McKinsey and Company, a prosperous new era for Asia is within reach if companies engage in a collective effort to grow and break new ground.

      The recent Regional Comprehensive Economic Partnership between ASEAN, China, India, Australia, South Korea, Japan and New Zealand will support widespread business development in a number of ways. Importantly, it will strengthen regional economic collaboration by making regional trade and investment safer, easier and more efficient.

      To take advantage of new opportunities for intraregional expansion and connectivity, Asia-Pacific enterprises need to be proactive about adapting their operational and commercial strategies accordingly.

      The power of digitisation

      Asia has the most significant number of mobile phone users globally — a fact not gone unnoticed by the region’s corporate sector. Local companies are embracing tech faster than anywhere else globally, with the pandemic serving to accelerate this process.

      For example, sales of industrial robots in China rose by almost 20% in 2020.

      Perhaps unsurprisingly, Asia is the fastest-growing region in international e-commerce, meaning digitisation is a must for most businesses wanting to get ahead.

      Strength in partnership

      Tech adoption not only opens up business-to-consumer opportunities but also supports business-to-business relationships, which will be vital for APAC’s economic recovery. Initiatives like Go Digital ASEAN are already supporting more cross-country collaboration and market access throughout the region.

      A digitised landscape promotes fluid borders, making it easier for businesses to join intraregional trade networks and thereby increasing Asia’s share of global trade. And as more businesses expand, Asian economies will benefit from each other’s strengths.

      With Asian companies historically favouring alliances, businesses that successfully branch into neighbouring countries now can expect a significant return on investment.

      Climate adaptation and sustainability

      The climate emergency brings many risks for businesses, while climate adaptation provides opportunities. Business leaders will need to account for both if they are to secure growth and resilience for their organisation in the long term.

      Five countries in Asia have proposed or passed legislation mandating net-zero emissions, which businesses will need to cater to in their operations and strategies.

      Opportunities for climate innovation are more abundant than ever. With the costs of solar and land-based wind energy in China and India among the lowest in the world, both regions are positioned to dominate global growth in solar and wind.

      Climate Change

      Focus areas for leaders looking to expand

      In many ways, the proliferation of APAC’s economy now rests on the shoulders of its business leaders. To keep up with the region’s comparatively rapid pace of change, leaders must be bold and agile in their approach to business performance improvement.

      Leaders’ focus areas need to shift. There needs to be greater attention given to corporate governance — which lags behind Western standards — working models and resource allocation, as well as digital innovation and consumer trends.

      1. Business operation enhancement

      Throughout APAC, working environments are changing. Many businesses are implementing hybrid models, with the upshot being greater employee satisfaction and access to broader talent pools. Leaders are also taking action to speed up decision-making and productivity by removing silos and increasing employee autonomy.

      If your work environment reflects a traditional model, you may need to identify modernisation opportunities as part of your expansion plans.

      With the continued localisation of supply chains and increase in domestic trade, businesses will also likely benefit from following APAC’s regionalisation trend. Intraregional partnerships often impart valuable consumer insights, especially if the companies in question collect vast pools of data via their service provision. For example, grocery chain Freshippo allows Chinese enterprises, new and established, to share data in omni-channel supermarkets.

      Strengthening your operations with corporate partnerships will give your growing organisation extra support and resources to thrive.

      2. Product and process innovation

      Asia is home to more than half of the global population, with billions of people engaging with brands online. This means innovative, well-executed digital marketing strategies are likely to exceed expectations.

      According to Sun Life, over 90% of business owners changed their business strategy in response to the pandemic, with new methods of distribution and virtualisation introduced. Research also found businesses that invested in innovative strategies experienced positive changes in performance.

      So, where should businesses put their best creative thinkers to work? With the digital generation expected to make up half of Asia’s consumption by 2030, technological innovation in products and processes should help fast-track businesses’ marketing success.

      Increased spending is expected for:

      Social media
      Food delivery
      Solo travel and dining
      Smaller packaged foods
      Pets and robot companions

      The opportunities for digital product and service innovation are virtually limitless. For example, DBS Bank experienced an incredible 400% increase in their customers’ use of digital tools.

      Whether your business sells products or services, investment in digitisation improvements and opportunities may boost your revenue to a significant degree.

      3. Go-to-market excellence

      To achieve go-to-market success in APAC today, businesses need to intimately know their consumers — and themselves.

      Asia’s new consumers are early adopters of new technology, so it is a good time to take risks with technological innovation. Consider how Grab and Didi quickly acquired ride-hailing giant Uber in South-East Asia and China respectively: despite direct competition from Uber from the outset, both of these start-ups found better ways to meet the needs of local rideshare users through tech.

      Businesses will be wise to use the data they generate from sales to better service their target audiences. In contrast to Western attitudes, Asian customers are generally content to share their data with companies.

      When it comes time to expand, maintaining consistency of brand identity and reputation becomes harder but also more vital. A 2017 Stewardship Asia Centre study showed that 80% of successful and long-standing family businesses had a clearly defined purpose.

      Essentially, businesses need to reaffirm their core purpose and make sure it is communicated effectively to their internal teams and their audiences.

      Grow successfully with a corporate services provider

      There is no doubt that expansion will provide many rewards for businesses that act now, but it is important to do it right. Each APAC country comes with its own cultural nuances and regulatory system, so business functions, strategies and go-to-market plans need to be customised to suit.

      For example, payments platform Stripe has developed tailored products for each region in which it operates, with e-wallets and bank-based systems rolled out in Singapore and Malaysia respectively.

      But regional differences should not cause businesses to hesitate, for the perfect solution may lie in engaging the services of a corporate services provider.

      Innovative full-service providers like BoardRoom are able to handle a wide range of essential corporate functions. They manage everything from payroll to company secretarial while providing clients with one point of contact for fast and easy communication. With comprehensive local knowledge and commercial experience, they can advise companies on the best way to cater to customer preferences in each region.

      It is important to choose a global firm that can grow with you, empower your team to make smart decisions and help you form critical partnerships locally.

      Now is the time to act

      To achieve success in post-pandemic APAC, businesses must traverse untrodden ground. Traditional strategies need to be rethought, and creativity must be employed to leverage fresh opportunities.

      But as businesses collectively expand beyond borders and company incorporation rates rise, contributions to workforces, suppliers and households will increase, supporting a healthy economy as a result.

      BoardRoom provides world-class service at a local level to help your business grow and prosper throughout APAC.

      Contact us for a one-on-one discussion about your individual expansion plans and business goals.

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